When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
After you state your name, ask the customer for theirs. It’s a natural transition, and it will lead you seamlessly into “Alright, Gary, what can we do for you today?”
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“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.
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Hello, you have reached the reception of Dr. X please leave your name, reason for calling, and your number so I can call you back as soon as I can. If you are experiencing a medical emergency please hang up and dial 911.
Allows emergency operators to automatically know the telephone number and address of the dialing party.
Website: https://business.comcast.com/help-and-support/voice/manage-your-business-voiceedge-voicemail-settings
You already know the importance of staying in touch with your customers, whether they’re down the street or across the ocean. More than ever expanding into international markets is necessary for many growing businesses - and Business Voice offers competitive per-minute rates so international calling doesn’t have to be expensive.
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Website: https://linkedphone.com/blog/how-to-add-business-phone-line-to-cell-phone/
For customers in the Asia-Pacific region, the Caller ID Name field is auto-populated with the User Name. You cannot modify the Caller ID Name field. 1
6. Hello, this is [your name] at [your company]. I am unavailable at the moment, but please leave your name, number, and the reason you’re calling, and I’ll call you back as soon as possible.
So it’s no wonder that small and mid-sized businesses miss a lot more calls than enterprise-level companies.
Bryan Nunes of Blo in Raleigh, North Carolina believe it’s also important you know whom you speaking with, so he includes the name of the greeter in the script: “Thank you for choosing Blo, this is Tiffany. How may I assist you today?”
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Background noise can make it hard for the person calling in to understand your greeting. Limit the noise around when you record your message!