The main point that we want to drive home with this article is that you shouldn’t overthink your business voicemail greeting. Just keep it short, and state the relevant information.
In order to ensure customer satisfaction, it is not only important how a business records their outgoing voicemail greeting, but also how they respond to incoming messages. It has been reported that most individuals do not mind leaving voicemail messages, but they can often become frustrated and disheartened when a business does not return their call in a timely manner or ignores the voicemail altogether.
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Before the digital era, he says more than 80 percent of business lines had voice mail. Now, he estimates only a third of office phones have it.”For customers, even the most professional voicemail greeting is impersonal, and may even harm customer experience (millennials, in particular, avoid using voicemail altogether).
• Linear Hunting: routes calls to the first idle line in sequential order, starting with the first line in the group to the last line in the group. You specify the order (sequence) of the lines within the group.
-…and I’ll return your call as soon as possible. I would have answered, but I was already on the phone with Bill Gates—I swear.
You have reached (your business name). We may be on the line with another caller at the moment or away from our desk. Please leave your name, phone number, and a brief message and we'll return your call promptly
7. Hello, this is [your name] at [your company]. I’m currently out of the office, but if you leave your name, number, and a brief message, and I’ll return your call as soon as I get back.
A great way to incorporate a fun voicemail greeting in today’s age is re-writing the lyrics to a current billboard topping hit. Ellen DeGeneres did just that when she asked Adele for a little favor; to sing a little ditty inspired by the number one song, “Hello.”
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1. Make sure to use positive and anti-cliche wording; write your message in your own words and unique to your company. Here are a few examples:
“Hello, this is Morgan Freeman. I wish I could tell you that Morgan Freeman was available to take your call. I wish I could tell you that, but this is no fairytale world. Morgan Freeman is gone now; to where I cannot say. But if you’re lucky, I might just call ya’ back. Get busy leavin’ your message.”
Different businesses may require different types of greetings. This is the ultimate list that can work for a wide array of company messages.
Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
11. “Hello, you’ve reached [X company]. We can’t take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.”
Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
Although this system is showing its age, Visual Voicemail is built-in on the larger display Synapse phone (pictured above), allowing you to navigate and manage voicemails as you scroll through your e-mail on your smartphone. Reliability and build quality are absolutely exceptional. It also offers the ability to connect multiple locations together for calling from store-to-store, for example. The included warranty is 2 years with an option to extend to 5 years. You cannot go wrong with this versatile AT&T solution! Unfortunately, it doesn’t support upgrading later to VoIP and the system does not offer a mobile app and the system was discontinued last year.
The first impression callers experience. Make sure the phone prompts that welcome and guide the callers are clear, concise, and professional, with a voice that matches your brand and culture. You may not get a second chance.