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Other features such as Call Forwarding, Find Me, and Enhanced Voicemail ensure customers can always reach you, even if you're working remote.

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If it works better for you, offer your callers the option to email you, or even send over a text to a VoIP texting app, or even your personal number if you don’t mind. Many people will prefer the ability to quickly text or email, and callers will appreciate the increased level of service.
This is my first time setting up my auto-attendant / phone tree and I’m not sure what to do. Can you help determine what we’ll need? .

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Website: https://www.verizon.com/about/sites/default/files/documents/terms/vm_ug_midatlantic_v1r1_o.pdf
Prospects want to feel confident that they have contacted a professional, that the company values their call, and they have made the right choice. So be friendly but not too blunt.

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The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.
4. List extension numbers of available departments or employees - whichever is applicable to your organization- so that your callers would immediately select the right option. For example:

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All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.

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2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow. If it's not urgent, leave me a message with your name and number. Have a great day."

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    You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.

    Those missed calls add up. And if you’re a small or medium-sized business, you can’t afford to waste so many opportunities to serve customers and close sales. Your inability to answer calls could be holding back your business.
    1. Checking Your Voicemail on a Cell Phone Access your digital voice mailbox through your smartphone's touch screen. On an iOS phone, tap on the Phone application and then look for a square in the bottom right hand corner of the screen that reads Voicemail.

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    Everyone is always in a hurry, so giving them any relevant information or important navigation options upfront is going to be the best way to go. This is particularly important when the company greeting is used with an automation navigation system, where information isn’t as immediate. Can people dial an extension to get to their desired party? Let them know right away.

    15. Hello, you’ve called [X Business Name]. We are currently closed. Our opening hours are [State opening hours]. Please visit our company website at [company website URL], or email us at [X email address]. If you’d like a callback, please leave your name and phone number, and our team will get in touch with you within 24 hours.
    We are unable to come to the phone right now. At the tone, please leave your name, number, and Master Card, Visa, or American Express account number and we’ll get back to, pending credit approval.

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    Website: https://www.openphone.co/blog/21-professional-voicemail-greeting-examples/

    A general voicemail greeting is what callers will be greeted with if you are unable to answer the phone at work. It is the everyday greeting, used as the default, unless you have set up a temporary greeting, such as an away message while you're on vacation, or a special message during a holiday.
    Website: https://linkedphone.com/blog/professional-business-voicemail-greetings-scripts-examples-for-business/

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    What’s more, according to WP Beginner, “more than 88% of local searches on mobile devices end up in a phone call,” so you don’t want to be caught off guard when a customer calls!

    Calling your retrieval number — instead of your home phone number — is a faster way to listen to your messages remotely. You will be prompted immediately to enter your PIN and don't have to wait for your greeting to start.
    -If your phone has a gangsta rap ring-back tone, then I might wait for you to answer.

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At Numa, we observed that 11% of all text messages Main Street businesses sent and received throughout 2020 were for coordinating curbside service. Of all the messages that businesses sent and received through our platform, 11 percent were related to curbside pickup services.

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These could be details about the hours you’re out of the office or how to reach the appropriate employee to assist the caller. Eliminate the need to repeat information when it can be automated. Having your business information readily available will save time and money.

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