In the side panel, click Dialing Options. Edit Business Hours Schedules for Auto Attendants
So it’s no wonder that small and mid-sized businesses miss a lot more calls than enterprise-level companies.
.
“Hi there! You’ve reached [XYZ Company]. We are unable to take your call at the moment, but we want to hear what you have to say. Please leave your full name, contact details and reason for reaching out, and one of our staff members will get in touch with you within 24 hours. Thanks!”
We offer 24/7 support and abundant training resources for all of our customers including weekly live training sessions and one-on-one new customer training.
10. Nobody Misses The Clever Answering Machine Message. Connect Your Team All Under One Number, No Matter If They Are Working Down The Hall Or Across The Country.
Choose words and expressions that complement your business, brand and industry. As an example, a construction company would use words and expressions that convey high quality and solid workmanship; while a florist would use sensory descriptions that arouse smell and beauty.
Your clients don’t have a lot of time, and neither do you. Use the following short voicemail greetings to get to the point quickly and invite them to leave a message.
Website: https://www.eou.edu/coronavirus/2020/03/24/march-24-2020-voicemail-and-phone-instructions-when-working-from-home/
In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
If you click a merchant link and buy a product or service on their website, we may be paid a fee by the merchant. What We Do Business Phone System Solutions Door, Emergency, & Intercom Speakers Text-Enable your Business Number Voicemail Transcription by Real People Work-from-Home Communication Apps Get a Quote Phones & Devices Algo AT&T Panasonic Poly VTech Snom Yealink Learn More Case Studies Check Address for Install Availability How it Works Schedule a Demo Who We Are
Text messaging has been around since 1992. Consumers expect you to have it. If you don’t have text messaging enabled on your landline, your customers won’t know that. Even after they text you, they may not know you didn’t get their message—they’ll simply assume you’re ignoring them.
19. Hi, you’ve reached [employee name]’s voicemail box. [Employee first name] no longer works for [company name]. Please call our main line at [phone number] and we’ll be happy to connect you with a current team member who can help.
33. Hi, thank you for calling me. I apologize for not answering the phone at the moment. Please leave your name, number and message, and I will call you back as soon as possible. You can also send me an email at [your email]. Thank you, and have a nice day.
/search?q=customer+service+phone+greetings&num=20&hl=en&gl=us&tbm=isch&source=iu&ictx=1&fir=9RTh1C-o_S_HRM%252C_Y13zibIeX7U9M%252C_&vet=1&usg=AI4_-kSYXlMMyrKamqWmD3Dest4p_bh2eg&sa=X&ved=2ahUKEwif_YnkmILvAhVIsp4KHbLbC_AQ9QF6BAgTEAE#imgrc=9RTh1C-o_S_HRM
You can ask your admin to change the greeting language for everyone in your organization. Your admin should see this topic for instructions: Change the default language for greetings and emails.
If you choose to do this, make sure you develop a discipline. If you say you return calls within 2 hours, it needs to be 2 hours. Delivering on what you promise is what’s going to make your customer service stand out when it comes to busy times and people reaching your voicemail.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone: