Professional phone greetings, prompts & messages on hold can be used for any company type and industry, from banking to medical.
That said—as with any technological advancement—challenges and dilemmas can arise. Here are five common voicemail problems businesses face and solutions for them:
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Most businesses require a very basic day greeting and main menu, and a night menu. However, your specific needs will be dependent on not only your business needs, but on the capability of your phone system. We provide a library of auto-attendant / voice menu / IVR scripts that you can use, but for specific information about your capabilities you will need to work with your phone system manufacturer or provider.
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It’s important that your voicemail makes a good impression and conveys professionalism to anyone who calls. Here at UniTel Voice, we specialize in helping business owners set up a virtual voicemail system that not only helps them sound professional but also keeps them connected with voicemail-to-email and voicemail transcription (voice-to-text) technology.
If you’re not dedicating resources to messaging channels right now, you're not serving your customers in the way they want you to serve them.
I’ve got you covered. I’ve compiled some of the best voicemail greetings you can use for virtually any situation you’ll come across.
Creative voicemail greetings are a terrific engagement and personalization tool for business. But to make them work, you need a business phone system that makes recording, tweaking, and uploading voicemail greetings simple. MightyCall provides such an answer for businesses.
Our previous post on funny voicemail greetings got so much attention, we thought we’d continue the hilarity with even more of your favorite greetings that you can use. Here’s the latest batch: I have nothing to say to you. So leave a message. “Think fast!” *beep* Hi, you’ve reached _____.
2. Personal Voicemail Greetings. Customer Support Representative Voicemail Greeting. Hello, you've reached [name] at [X company]. If you need help with [X reason] please contact [X person/X system] or [visit our website and send us an email].
Since we like to give our customers what they want, we’ve been burning the midnight oil looking for a way to make personalized greetings that much easier to personalize.
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Without business texting, you could be missing opportunities to serve your customers and increase sales every day.
A general voicemail greeting is what callers will be greeted with if you are unable to answer the phone at work. It is the everyday greeting, used as the default, unless you have set up a temporary greeting, such as an away message while you're on vacation, or a special message during a holiday.
3. Always apologize for not being able to take their call Provide a sincere assurance that somebody will get back to them as soon as possible. For example:
The difference between writing a script and writing for print is that scripts must be written for the ear and written for effective delivery by voice talent. It must be written in a conversational tone. When you create a script that’s listenable, your callers will better understand your business.
Your business phone system is a crucial asset, and there are numerous ways you can use and improve it to better serve your customers and achieve your business goals. But it’s hard to make smart, strategic decisions without data.