9. Outgoing Message with Samuel L. Jackson Treatment. Stephen Colbert asked Samuel L. Jackson to record his infamous voice on his outgoing message recording.
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Professional voicemail greetings should be welcoming and friendly, but not too informal.
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Share with your caller when they can expect a callback. If you return calls within 24 hours, let them know. Give them an estimate of when they can expect your call.
31. Hello, you’ve reached [your name]. I’ll be out of the office from [start date] to [end date]. Please leave a message and I’ll return your call upon my return. Alternatively, you can email me at [email address] or call [name] at [phone number] for immediate assistance. Thanks for calling!
Professional voicemail greetings for individual departments can be used to create a consistent tone and voice for the business across all departments. Prevent caller hang-up by providing them with the assistance or call back they need.
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If the company greeting is being used by a live agent, you can use this part of the message to relay information in a quick, convenient way, like “Are you calling regarding our Biggest Sale of the Year?” It gives them information they may not have had otherwise, even if they’re calling for something completely unrelated.
Your message is a period of time that they are forced to wait through in order to do what they called to do in the first place — relay information to you.
38. You’ve reached [your name] at [your company]. I’m sorry, but I’m temporarily unavailable. Please leave your name and number, and I’ll return your call as soon as possible.
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Using concise and simple words in your scripting helps ensure callers can comprehend what is being said. Although a complete on-hold message can be quite lengthy, it should include concise and to the point single messages. Aim to get each message across in around 35 to 40 words. Remember, what may read great in written word doesn't necessary sound great said out aloud.
Check for outages and troubleshoot problems with your home phone or internet service.
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Your prospects need to hear something which can make them hold on to what you are trying to tell them and that starts with a good attractive statement.
3. Offer Clear Next Steps. For many small businesses, the announcement will send the caller straight to a voicemail box. But larger organizations may decide to direct callers to a phone menu or forward the call to an external destination, depending on the situation.