Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.
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Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
This is my first time setting up my auto-attendant / phone tree and I’m not sure what to do. Can you help determine what we’ll need?
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On hold messages can be recorded for many purposes, such as promoting your business, answering FAQs or announcing important customer service information. It's important to be clear in the message you are trying to get across. Confusion leads to disengagement and reflects badly on the brand. Determining your callers' wait times is necessary to determine the required length of the on-hold message. Making the recording too short can lead to the message being played too many times. This can be repetitive and lose the caller's attention while they hold.
Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern. If you would like to leave a message in our general voice mailbox, press 1. A representative will contact you the following business day. To reach our company directory, press 2. For business hours and directions to our office, press 3. You may also email us at [company email]. For more information about our products and services, please visit us at [website]. To repeat this message, press the * key. 7. Direct Customers to Your Account Login Page
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An excellent business voicemail greeting conveys your level of professionalism and competence while also providing your callers with a glimpse into your company’s culture and level of care. As minor as it may seem, your voicemail greeting can instill confidence and trust in your callers or it can be a cause for concern.
With over 50% of the world's population owning and using a mobile device, cell phone use has become second nature to most. From checking emails and sending text messages to hosting video conferences, many professionals rely on cell phones as their mobile office. If you're a business owner running a successful company, chances are you have multiple employees using their mobile …
I am out assisting other clients with their goals at the moment but looking forward to connecting with you.
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4. Introduce yourself by name when you call someone else. When you make a phone call, the person on the other line might not know who you are. If they answer with a “hello?” always start by saying who you are, even if they are a close friend or family member. They might not have caller ID, or they might not have your number saved. Try saying, “Hey Mike, it’s Ruby calling.”
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
voicemail date/time. When retrieving voicemail from the phone (not email or web page) there is no date/time given for when the voicemail was received.
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2. Hi, you’ve reached [your name]’s voicemail box. I can’t come to the phone right now, but if you leave your contact information I’ll get back to you within 24 hours.
Hi, we aren’t in at the moment, if you are trying to sell us something please start speaking now and hang up at the beep, everyone else start speaking at the beep and hang up when you’ve finished.
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
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23. Hello, thank you for calling [business name]. Please leave your name, number, and a brief message, and a member of our team will return your call within 24 hours.
In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
“Local” includes the United States of America (50 states including Alaska and Hawaii as well as Puerto Rico), Canada, and Mexico.
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2. Mention Hours of Operation Upfront. Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
Keep those communications personal – we don't want our clients to think that we are robots!
With more and more calls going to voice mail, why not present the most professional and polished welcome possible to encourage detailed and informative messages that will improve the efficiency of responses.
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21. “Happy holidays. Thanks for calling OpenPhone. Our hours are a little different during the holiday season. Please listen carefully to the following changes. Customer Support is available December 23, 27, and 30th as well as January 2nd, 3rd from 11 AM – 5 PM EST. On December 24th, 31st, and the holiday weekends from the 21st to the 5th we are open from 12 PM – 3 PM EST. We are closed on December 25th, 26th as well as January 1st. In the case of an emergency, please leave a message and we’ll get back to you as soon as possible. You can also reach out via email to [email protected]. Thanks for using OpenPhone and enjoy your holiday season!” Since our holiday hours are shorter, it’s a little harder to get in contact with us immediately. That means we need to be as detailed as possible for our callers’ convenience. Yet, we still kept it brief and friendly.
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These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
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Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
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What you need to record creative and funny voicemail greetings. Creative voicemail greetings are a terrific engagement and personalization tool for business. But to make them work, you need a business phone system that makes recording, tweaking, and uploading voicemail greetings simple. MightyCall provides such an answer for businesses.
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Having experienced multiple "small business phone systems" (AT&T hard wired system - OK, AT&T SynJ wireless system - TERRIBLE, and a vTech system - almost as terrible) and for basically the same price plus a little bit of configuration time, the Grandstream products worked better, had more features and had much better sound quality than the others. I hope this helps. I bought this system for my office due to the affordable price. It initially had some problems with calls cutting out and poor call quality. I was going to return it, but the quality improved for a short while. The problems came back a week later and I had my phone guy look into the phones, wiring, and telecom installation. He said everything else was good but there was a problem with the phones. We hooked up a different system and viola! No more problems.
16. "Hmm. Gryffindor … No, Ravenclaw. Yes, you definitely belong in Ravenclaw. *Pause.* Okay, you haven't reached the Sorting Hat — it's the voicemail of [your name]. Please leave your name and number (and just for fun, the Harry Potter house you think you belong in) and I'll return your call as soon as possible."
The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations.
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If you know your PIN and simply want to change it, dial *98 from your home phone and enter your PIN. Then, from the main menu, do the following: For security options, press 3 To change your PIN, press 1 Enter your new PIN (4-15 digits) To confirm, enter your new PIN again
It’s imperative for any business owner and/or entrepreneur to have a professional, snappy and appropriate voicemail greeting for their business. Automated greetings will only help current customers stay in touch with you and you will create a great first impression on potential clients.
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To set up your voicemail, press #55 or *68 from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
Typically, a good business voicemail greeting should comprise the following elements: A warm greeting. Your name, the name of your company and department name. Make an apology for being unable to take the call. Ask the caller to leave a message.
For business. A smarter phone number. From simple navigation to voicemail transcription, Voice makes it easier than ever to save time while staying connected. Take control of your calls. Forward calls to any device and have spam calls silently blocked. With Voice, you decide who can reach you and when.
In the side panel, under Holiday Auto Attendant click Schedule.
- Thank you for calling (Company Name- San Francisco). You have reached us after our offices hours so please select from the following menu options to leave a message.
With that said, we thought it would be a good idea to provide you with a few examples of voicemail greetings. As you read through these, keep in mind that the effectiveness of your voicemail greeting is one-quarter what you say, and three-quarters how you say it.
Custom phone greetings audio files are fully optimized for the highest quality playback on every phone system.
“Leave a message! Dit dit dit dit dit, dut dut. Dit dit dit dit dit, dut dut… After the beep.”
Instructions can also be found at www.coxbusiness.com/voice mail. The Voice Mail Quick Reference Guide will walk you through frequently used prompts and commands. After the migration of voice mail, will I be able to retrieve messages from my original voice mailbox?
Solution: Have voicemails transcribed into text format so they can be quickly read as well as stored on a computer like any text file. “Then you can search voicemails for keywords like ‘I need a quote’ or ‘price is too high,’” says Dan Baldwin, an information and communications technology consultant for business owners with ICTLA in Lake Elsinore, California. Spectrum Business Voice offers customers more than 30 calling features, including the ability to have voicemails transcribed and then viewed online.
Get voicemail service with your choice of 1-800 number or local phone number and make calls with your business number as caller ID. CloudNumber is a professional voicemail phone service easily managed through your smartphone. Personalize a greeting for your business to answer and send your business calls to you, your team, or simply take a message.
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Have your messages proofread by a Snap Recordings script specialist**. Your message will be reviewed and edited for any grammar & pronunciation issues by a professional proofreader before being recorded.
If you're using an in-house system like AT&T, Mitel, Avaya, etc., I'll create the phone greetings to input into these type of systems. Also, "Dial-In" service can be provided for phone systems that are unable to accept recordings. • Sub-Directory Recordings (After Hours, Hours and Location, Call Center, Office Closure-Inclement Weather, Product Descriptions, Returns Information, Shipping Info, Tech-Support Help, etc.
Your voicemail greeting does not have to be monotonous. What you need is something that is unique to you, but works in a professional manner.
After you state your name, ask the customer for theirs. It’s a natural transition, and it will lead you seamlessly into “Alright, Gary, what can we do for you today?”
You want to be a little more formal when you're recording a business voicemail greeting for your company. State your business name, your hours of operation, the manner in which you'll reach out to the caller, and a place where he or she can obtain more information about your business. Thank you for calling GreenLeaf Logistics. No one is available to answer your call right now. Our business hours are Monday through Friday, 9 am to 7 pm. Please leave your name and phone number so that someone from our Customer Success Team can follow up with you. For more information, please visit www.greenleaflogistics.com. 3. Department Wide Voicemail Greeting
4. Vacation Day Voicemail Greeting. If your business is off for a holiday, it's a common courtesy to update your voicemail to acknowledge the closure. Mention the closure in the beginning of the message, convey when your business is reopening, and don't forget to wish the callers a happy holiday if the occasion calls for it.
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-Hello? Oh hey wait a minute I can’t hear you… Sorry, hold on… Nope, still can’t hear you. You want to know why? Because I’m not here right now. So leave a message at the beep.
3. "Hey, this is [your name]. If you're calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I'll call you back within [one, two, three] business day[s].
Work from anywhere. LinkedPhone serves the small business community with local & toll-free business numbers that work with your cell phone, desk phone, & laptop. Our mobile app creates a dedicated 2nd number so you can talk & text with clients on the go. Keep your business stuff separate from your personal stuff. Share a common business number with team members. Break free from the desk phone & go mobile. With LinkedPhone, freedom rings! 🔔📱💻☎️
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VirtualPBX understands that every business is different and has their own unique set of needs. That said, we make it easy to find the best phone plan to fit your budget and business needs. Get started today by shopping for your perfect phone plan…you could be up in running in as little as 15 minutes. Just click below to discover the different phone plans and features we offer. Help Sign Up Log In My Account Log Out Custom Greetings Record or upload your custom business greetings for voicemail, directions, business hours and more. Record messages directly over the phone, or upload your own custom audio files
2. eVoice. With eVoice, you can get a free local number and 1-800 for 30 days. After this time, the eVoice Lite plan offers the following perks for $12.99 a month
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According to Gartner Research, more than two-thirds of companies compete for business today primarily based on customer experience – up from only one-third back in 2010. Knowing this, it should not surprise you that customer-centric companies are 60% more profitable than companies that are not.
Block incoming calls from up to 32 selected phone numbers as well as all callers who do not show their Caller ID information. Those callers can dial *82 to allow the Caller ID information to show when calling your number while this feature is active.
Each number can handle 2 simultaneous calls at the same time. You can purchase additional voice channel at $15/channel. 1 voice channel is equivalent to 1 voice call.
Work Phone — Cell Phone — Home Phone. If you have a voice mail system in the U.S. or Canada that you can call into to record a voice greeting — which is almost every phone — then you can easily upload your professional voice greeting using our Do-It-Yourself call attendant!
A lot of businesses use interactive voice response (IVR) to field incoming calls. Also known as an auto attendant, IVR systems provide callers with a menu of options to request information or complete basic transactions. It’s mostly a self-serve process that a caller navigates via voice or their keypad, but it usually provides a path to speak to a real employee.
