Get a professional recording of your Auto Attendant (IVR) prompts and ensure your business keeps up the image it deserves.
41. Hello, you’ve reached [X company]. Leave a message so we can call you back as soon as our team has a spare moment.
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Before we head towards the tips for you to get started on creating efficient voicemail messages, there is one thing you need to realize.
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
I love my job because [XYZ company] is the best place to work at. Please leave your full name, contact info, number and other details and I’ll call back within 24 hours! Thanks a bunch.”
If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.
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Keep those communications personal – we don't want our clients to think that we are robots!
Be unique in your voicemail greetings, add a human touch when creating the message.
Under Message Storage, select one of the following options:
21. Hello, this is [your name]. I’m not much of a phone person, so don’t bother leaving a message. Send me an email at [email address] and I’ll get back to you within 24 hours.
Now, we’ve covered the topic a bit at length in the past, with sure-fire ways to engage callers with your business voicemail greeting. Still a solid basis for constructing your new voicemail greeting, we’ll cover a quick recap of the most important aspects of a voicemail greeting for those that are unfamiliar.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
When you need to tell a client about a scheduling change, provide a quote, or send a billing reminder, you want to be confident that they’re going to get your message. If your email gets buried in their inbox or they miss your call, they’re not going to blame themselves when they show up in the wrong place at the wrong time or have different expectations for your service. They’re going to blame your business.
In these cases, the agent should always say their name towards the middle or end of the greeting. It reminds the caller that they’re dealing with a real person, and it feels just a little more personal. This can be an important step for rapport building, leading the way to small talk that can make a client feel seen and appreciated. It’s a tiny detail, but it can be an impactful one.
How many of your voicemails just say, “Please call me back”? Over the years, listening to voicemails has taught consumers that this isn’t a very good use of time. You can’t skim a voicemail. You have to listen to the entire thing and decipher what the person wants you to do.
Looking for guidance on how to record the perfect voicemail? Learn how to record professional business voicemail greetings.