6. Update your greeting as your business changes (for example, if you started to get more sales related calls instead of customer service). Or with the seasonal change such as holidays or as you went through a reorganization in the company. Examples are:
You don't have to be a large national business to make an impression with your callers. On hold messages are ideal for SME businesses to sound just as professional.
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For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency. Those aren’t traits that any business wants to associate itself.
Turn “Thank you for calling” into “Thank for your calling PATLive.” You can then add a tagline, or pepper in branded language that your audience would appreciate. My local Kay Jewelers, for example, would answer every call with “Thank you for calling Kay Jewelers, home of the Leo Diamond,” and women’s clothing company Adore Me starts their greeting by calling callers “Adorables,” which is what they call their customer to create an inclusive, exclusive feeling.
The reason being it can either push your prospects away from you or retain them for longer.
Let’s say you’re a restaurant owner and you want to greet all your suppliers by name when they reach your voicemail. Your suppliers are saved in your phone’s Contact list, so you could write a greeting like: Hi {FirstName} from {Company}, I’m out of the office this week, but please leave me a detailed message and I will return your call as soon as I am back next week.
It’s important to note that you will typically be recording over any existing messages on your system. So if you have professionally recorded greetings you may need to have them reloaded into the system in the new year by a technician.
Does your company greeting accomplish everything it needs to create a satisfactory customer experience? Let’s take a look at four things your greeting should accomplish, and a few great examples of what this would look like.
So it’s no wonder that small and mid-sized businesses miss a lot more calls than enterprise-level companies.
Professionally recorded phone messages and greetings are the perfect way to promote and re-enforce your business brand when customers call the business. They will put a professional touch to any message and enhance your business image. Choose between a male or female voice, recorded in the tone best suited to your business. Ideal for Business Intro Messages at the start of the call, Auto Attendant (IVR) prompts, Voicemail greetings such as one for an After-Hours Service, and On-Hold Messages. Incorporate background music for that extra touch.
46. Hello, you’ve reached [name], [job title] at [company]. I’m currently away from my desk or on another call. Please leave a detailed message so I can return your call as soon as I get back.
Turn this feature on via the account center to hide your name and number on all calls you make. You can also hide your number on a per-call basis by dialing *6 7 before making a call.
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by Shauna Geraghty · “Thank you for calling X, where customer service is our priority.” · “We are currently unavailable to take your call. Please leave a message or …
Recording voicemail greetings for your business or personal life requires a separate list of priorities, because they are being used for two distinct purposes and will be heard by two very different types of callers. I have a friend with two cell phones - one for work, and one for personal calls - and if you call both lines, you would never know it's the same person.
A professional voicemail greeting can be the difference between a caller proceeding on to deliver their message or simply hanging up. Ensure you take the time to craft the right voicemail greeting for your business.
Hello. This is Chris. John and Mike aren’t here right now, but if you leave a message, they’ll get back to you as soon as they can.