Call Center Greetings · “(Company) Product Support, this is (name). How may I assist you?” · “Thank you for calling (company). This is (name), …
Hi! This is (insert name and title.) My apologies, but I’m away from my phone until (insert date.) While I’m …
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Please leave your details and a quick message and I will get back to you at the earliest time possible. Thanks in advance.
Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
“Hey there, this is [name]. You’ve reached [XYZ company]. Unfortunately, I’m currently away from the office and am traveling in [place]. I won’t be back in the office until [date] and I will get in touch with you then.
Here, the pet care company leaves multiple options to fulfill the needs of the callers. They also have the option for attending to callers with immediate needs.
Texting takes seconds. And in a text conversation, the entire dialogue can happen asynchronously. You don’t need both parties to be on their phones at the same time, and most people don’t expect an immediate response to a text message.
Standard delivery for professional greetings is 3-4 business days or 1-2 day for RUSH delivery.
Not all products, pricing and services are available in all areas. Pricing and actual speeds may vary. Internet speeds based on wired connection. Restrictions apply.
Thank you for calling [Company Name]. If you know your party’s extension, please dial it at any time. To reach our company directory, press 1. For more information about [Company Name], press 2. If you are an existing customer, please press 3. For billing questions, press 4. To repeat menu options, press 9. For all other inquiries, press 0. 3. Language Options
There are plenty of options for business voicemail messages, including professional greetings, casual messages, and even funny ones. Consider your brand voice and target audience to choose the tone. And include directions for those who call.
Now, we’ve covered the topic a bit at length in the past, with sure-fire ways to engage callers with your business voicemail greeting. Still a solid basis for constructing your new voicemail greeting, we’ll cover a quick recap of the most important aspects of a voicemail greeting for those that are unfamiliar.
At Bella Salon and Day Spa in North East, Pennsylvania, owners Darlene Youngs, Cheryl Phillips and Stephanie Dowd, acknowledge that clients have a choice with their scripted greeting: “With all the choices you have, we truly appreciate you choosing us.”
4. List extension numbers of available departments or employees - whichever is applicable to your organization- so that your callers would immediately select the right option. For example:
"On Air once again delivered in a short time-frame and also ensured that all recordings are of immaculate quality. Many thanks and appreciation to them for their effort! I am very happy with the outcome – nice to work with On Air!" - Roline Malan, Learning & Development Advisor, MNP, Calgary, AB
If you have call forwarding enabled, then those call forward settings override the voicemail settings you configured.
A Message On Hold program (MOH) plays to callers waiting on hold or in queue. It features recorded announcements (paragraphs) and music that plays in a continuous loop. All other project types, such as voice prompts for telephony, website audio, voice mail greetings and others, are considered “Voice Productions”. While these projects can feature music in addition to voices, they are delivered as separate files and do not play in a loop.