A custom phone greeting is a recording that plays automatically when a customer calls. They can be set to play right at the start as a professional welcome, as a voicemail greeting, or even as an away message when you can’t answer. How it Works Pricing Features Phones Solutions Business Need Business Phone Service SIP Trunking Dental Office Practice Management Software Integration Healthcare Schools Pizza Delivery Business Size Small Business Multiple Offices Virtual Office Resources Blog Glossary How To’s Setup Web Portal Manage Phone Setting Contact Voicemails are used by most businesses for Customer Relationship Management (CRM). Businesses spend over $26 billion on CRM, yet little changes can make all the difference. If you’re planning on using voicemails for greetings, you need to make sure you hit all the right notes. We’re going to show you five voicemail greetings scripts to demonstrate all the different things you need inside your voicemails. The optimal time for a voicemail is between 8 seconds and 14 seconds, so get to the point immediately. Say what you want to say and nothing more. Hello, you have reached X. I’m going to be out of the office until Y. Please leave your name and number so I can get back to you.
Your custom greetings are stored in your account for you to easily switch between messages for your menu greeting and menu items. Personalized greetings give your business a polished image. Easy to record or upload Multiple file formats accepted: M4A, MP3 or WAV Simple to switch between stored messages
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No one wants to listen to a two-minute voicemail greeting. Keep it short and upbeat and start with a simple “Hello! Thank you for calling
4. List extension numbers of available departments or employees - whichever is applicable to your organization- so that your callers would immediately select the right option. For example:
5. Be Brief. The best after hours greetings are brief, direct, and punctual. Do not waste the customer's time and give them a reason to hang up by adding in unnecessary details.
An excellent business voicemail greeting conveys your level of professionalism and competence while also providing your callers with a glimpse into your company’s culture and level of care. As minor as it may seem, your voicemail greeting can instill confidence and trust in your callers or it can be a cause for concern.
Velaro’s data is older, but they made an interesting finding that has probably only become more relevant in the years since: younger adults were less willing to wait on hold for any length of time. 40.8 percent of adults between 18 and 24 wouldn’t wait on hold at all, whereas only 27.7 percent of adults over 65 were unwilling to wait.
If you are planning to take off some time for the holidays, instead of leaving a voicemail greeting, another option is to hire a live answering service to handle your missed calls! Enjoy your Christmas with friends and loved ones without compromising your business needs. Recent Posts Never Miss Client Calls with Proactive Legal Answering Services 4 Customer Service Costs Reduced by Professional Answering Services The Benefits of Having a Live Answering Service 24 Hour Customer Service Benefits 3 Ways a Call Center Can Boost Productivity
Enter a few details below and one of our team will give you a call back to arrange a discussion in person. Search Our Blog What Every Small Business Owner Should Know About Professional Voicemail Greetings Posted by John Lee
You might take this as a good sign: people have realistic expectations, and you don’t have to feel pressure to pick up the phone right away. But the reality is that this means people see phone calls as a big commitment. They’re setting aside a block of time just to ask a quick question. And the bigger the commitment it is to interact with your business, the fewer interactions you’re going to have.
43. Hello, this is [X company]. We’re not able to take your call at the moment, but please leave a brief message so we can get back to you shortly.
16. Hi, you’ve reached [X Business Name]. Our regular business hours are [State opening hours]. If you need to reach someone immediately, please call [contact’s name] at [cell phone number]. If not, leave your name and contact information and a representative will get back to you when we re-open.
Answer incoming calls during normal hours with a custom phone greeting specific to your business with routing options to particular departments or employees, or just give callers the information they need.
3. Hello, this is [your name]. I’m sorry I’ve missed your call. If you leave your name, number, and reason for calling, I’ll get back to you as promptly as possible.
I love my job because [XYZ company] is the best place to work at. Please leave your full name, contact info, number and other details and I’ll call back within 24 hours! Thanks a bunch.”
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The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.