You might take this as a good sign: people have realistic expectations, and you don’t have to feel pressure to pick up the phone right away. But the reality is that this means people see phone calls as a big commitment. They’re setting aside a block of time just to ask a quick question. And the bigger the commitment it is to interact with your business, the fewer interactions you’re going to have.
When you need to tell a client about a scheduling change, provide a quote, or send a billing reminder, you want to be confident that they’re going to get your message. If your email gets buried in their inbox or they miss your call, they’re not going to blame themselves when they show up in the wrong place at the wrong time or have different expectations for your service. They’re going to blame your business.
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9. “Hi, you’ve reached [your name]. I’m unable to come to the phone right now. But if you leave your name, number and a short message, I’ll be sure to call back.”
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
You might also consider giving them the option to skip your voicemail message completely by pressing another key (again, check with IT). You also want to make callers aware what you will return their call, instead of telling them that you will try to return their call--and let them know when you are likely to do it, if possible. If necessary, provide additional or emergency information in your voicemail greetings. My dentist, for example, lists his cell phone number for emergencies.
When people call your main company phone number, a professional sounding greeting helps you welcome callers, creating a great first impression and providing them with any instructions or information you want to share.
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Variety is also important. Try to change your voicemail greeting at least once a month. 12 times a year, make time to change your voicemail greetings. A small investment of your time can pay big dividends for you.
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
06Hi, you’ve reached the offices of [your company/name]. I will be out of the office between [dates] and [date]. You can reach me on my private cell [your number] if this is an emergency. Alternatively, you can call me when I get back to the office or leave a brief message.
Automatically redirects your incoming calls to another number, voicemail or do-not-disturb announcement.
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10. Hello, you’ve reached [your company]. We’re sorry to have missed your call. Please leave a brief message including your name, number, and reason for calling and a member of our team will get back to you within one business day.
2. My ass and I are out for a walk. So as soon as I can get my ass back in the house, I’ll give you a call. Leave a message till then.
Please leave us a message with your details and we will get back to you when the office resumes.
***NOTE: These the above is the common way of updating messages, however Avaya phone systems can be heavily customised so these may not work for you. If you don’t know your access code or get stuck, please Call us on 1300 889 792 and press 1 for support.***