There is no definitive answer here, but you should include one of the two at the beginning of your message based on what makes the most sense.
Does your company greeting accomplish everything it needs to create a satisfactory customer experience? Let’s take a look at four things your greeting should accomplish, and a few great examples of what this would look like.
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Those missed calls add up. And if you’re a small or medium-sized business, you can’t afford to waste so many opportunities to serve customers and close sales. Your inability to answer calls could be holding back your business.
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4. Hi, this is [your name]. I’m unable to take your call right now but leave your name and number, and I’ll get back to you as soon as possible.
This sample warrant affidavit is intended for those situations where the sole subject of the search is a portable electronic device, such as a cell phone, blackberry, or PDA. Of course, language from this sample could be included in an affidavit for a search of computers where a search scene may include both kinds of devices.
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If the company greeting is being used by a live agent, you can use this part of the message to relay information in a quick, convenient way, like “Are you calling regarding our Biggest Sale of the Year?” It gives them information they may not have had otherwise, even if they’re calling for something completely unrelated.
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15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!”
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Therefore, as a rule of thumb, it has been advised that business professionals should return calls within 24 hours. If for any reason a prompt callback is not possible, for instance, if it is known that the call may be lengthy and the individual does not have time to talk until another day or so, they should still leave a brief voicemail message to acknowledge receipt of the call and advise when they anticipate being able to have the discussion. Additionally, voicemail messages should be checked at least once a day, if not more.
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Business voicemail greetings are rarely thought of as a prime way to connect with customers. But just because you're not available doesn't mean you can't make a positive impression on your customers when they reach your voicemail box.
There are many reasons why there could be a difference here, and neither study has any public-facing information about their sample size or demographics. How long people are willing to wait (or if they’ll even wait at all) could certainly vary from one industry, age group, or region to another.
Auto-Attendant System Greeting and Company Name recordings are maintained in their own libraries for easy reference and clean organization for your entire teamView your library and update your recorded phone greeting at anytime, anywhere you have internet accessCreate different daytime and nighttime greetings and use our Day/Night scheduler to automate what your callers hear during different hours of the dayOrder Phone System Greetings or Create Your OwnUpload Your Own Greetings