But people don’t like talking to robots. And IVR often forces people to listen to a lot of irrelevant information before they hear the option they’re looking for. And the thing they’re trying to do may not even be one of the choices!
Most business greetings include a simple, firm handshake. Pay attention to names, and always introduce the “less important” person to the “more important person.” Business etiquette dictates that clients should be considered the “more important person,” even more so than the boss. Run this by your boss beforehand, however.
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Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
Professional voicemail greetings should be welcoming and friendly, but not too informal.
If you have call forwarding enabled, then those call forward settings override the voicemail settings you configured.
Personal Voicemail Greetings. The voicemail greetings you use in your personal life can be a little bit different--only if you do not use these lines for business purposes. This blog will help you if you are trying to record a cell phone voicemail greeting for business.
*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟
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Here are some examples of voicemail greetings for your direct business line that are both personal and professional. Enjoy!
Simply exercising good manners when it comes to the receipt of voicemail can go a long way for the success of a business. If a company’s voicemail message is “Your call is important to us,” they should live up to those words by treating each voicemail as a high priority.
Thank you for calling (business name). This office is closed due to inclement weather. We're normally open from 9am to 6pm Central time. Please call back on the next business day to insure we have re-opened. If this is an emergancy, press 3 for assistance
4. List extension numbers of available departments or employees - whichever is applicable to your organization- so that your callers would immediately select the right option. For example:
3. Voicemail greetings for the customer s ervice phone number. Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
09Hey, I’m available right now but can’t find my phone. Kindly leave a message and I will call you back as soon as I get it. This cute message will help your callers know you aren’t close to your cell phone. They’ll be reassured that once you get their message, you’ll call them back.
Any Number—Forwards all calls in the specified rule.
Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.