Business voicemail greetings should be informative. The first message the customer hears should have the company’s name so they can be sure they have reached the right number.
3. Using Prerecorded Messages. Leave Me A Message And Wait By Your Phone Till I Can Call You Back. Hi There! Your Name Is Not Here At The Moment. How Can Someone Keep A Dork In Suspense?
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Is there an average wait of five minutes, but a live chat option online that may be more convenient for them? It’s ok to mention that, too. Anything that will allow you to best serve your customers should be mentioned upfront, because it gets them where they need to go as quickly as possible, which leads to happier customers in the end.
1. Checking Your Voicemail on a Cell Phone Access your digital voice mailbox through your smartphone's touch screen. On an iOS phone, tap on the Phone application and then look for a square in the bottom right hand corner of the screen that reads Voicemail.
A professional voicemail greeting can be the difference between a caller proceeding on to deliver their message or simply hanging up. Ensure you take the time to craft the right voicemail greeting for your business.
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
7. Phonebooth. Another VoIP app offering free business phone numbers is Phonebooth. This service isn’t completely free as you pay $20 per month for each user.
Typically, a good business voicemail greeting should comprise the following elements: A warm greeting. Your name, the name of your company and department name. Make an apology for being unable to take the call. Ask the caller to leave a message.
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You might be if you don’t have your auto-attendant and after-hours business voicemail greetings set up properly to handle calls that come in from customers when your business is closed. Most businesses have their phone system configured to automatically play a recording if you try to call their office when they’re closed.
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Record and play the message while the caller is waiting to be connected. An excellent way to professionally introduce your business to the callers and set it apart from the competitors.
Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.
6. Update your greeting as your business changes (for example, if you started to get more sales related calls instead of customer service). Or with the seasonal change such as holidays or as you went through a reorganization in the company. Examples are:
“Hey, this is [your name] over at [XYZ company]. So anyway I’m about to give in my resignation right now. Please don’t call here again. Just kidding!
After you state your name, ask the customer for theirs. It’s a natural transition, and it will lead you seamlessly into “Alright, Gary, what can we do for you today?”
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