“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.
1. Answer your phone with a "Hello" if you don’t know who it is. Phone calls from numbers you don’t know could be a variety of people: friends, neighbors, family members, or acquaintances. To keep it neutral, answer your phone with a simple “hello?” if you aren’t sure who is calling. This gives the caller a chance to identify who they are right away. Keep your tone light and neutral as you answer the phone.
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2. Give them a short Introduction of your company such as name and location - if have multiple offices- as well as your office hours. Popular examples are:
In these cases, the agent should always say their name towards the middle or end of the greeting. It reminds the caller that they’re dealing with a real person, and it feels just a little more personal. This can be an important step for rapport building, leading the way to small talk that can make a client feel seen and appreciated. It’s a tiny detail, but it can be an impactful one.
Creative voicemail greetings are a terrific engagement and personalization tool for business. But to make them work, you need a business phone system that makes recording, tweaking, and uploading voicemail greetings simple. MightyCall provides such an answer for businesses.
PLEASE NOTE: Business telephones like these can use landlines with our PBX mini-server OR upgrade to our all-inclusive, 100% managed VoIP digital service.
Hi, you’ve reached the main voicemail for [business name]. We pride ourselves on exceptional customer service, so please either leave a message with your contact information, or if it’s urgent, you can also call our 24/7 service line at [phone number]. Have a great day! You have reached [business name].
How to Make a Great Company Phone Greeting. Business Phone Customer Experience Customer Service Small Business Small Business Blog …
If you’re not going to apologize or sound regretful about it, chances are you will lose on potential prospects. Mean it to your prospects how you are really sorry you can’t assist them at the moment.
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The reason being it can either push your prospects away from you or retain them for longer.
Auto-Attendant System Greeting and Company Name recordings are maintained in their own libraries for easy reference and clean organization for your entire teamView your library and update your recorded phone greeting at anytime, anywhere you have internet accessCreate different daytime and nighttime greetings and use our Day/Night scheduler to automate what your callers hear during different hours of the dayOrder Phone System Greetings or Create Your OwnUpload Your Own Greetings
Your voicemail greeting should be clear, succinct and to-the-point. You don’t have to put your clients through a sales pitch when they are trying to just get some information about your service or product.
Always keep in mind the people who will be listening to your professional voicemail greetings. What type of tone and information resonates with them?
Tip: If you’re not sure how to leave a good voicemail, check out the most effective voicemail script ever and how to end a voicemail that keeps the sales conversation open.
After you state your name, ask the customer for theirs. It’s a natural transition, and it will lead you seamlessly into “Alright, Gary, what can we do for you today?”