7. Automated And Recorded Voicemail Greetings Overview. Thank You! Callers Hear A Professionally Recorded Greeting Introducing Your Company, And Then The Caller Is Transferred Out To Speak To You Live.
So how do consumers interact with businesses over the phone? What do they want? What are businesses doing? What’s working well for other organizations?
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Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
A voicemail greeting, on the other hand, refers to the message that your callers hear upon answering the phone. Voicemail greetings can include any information you’d wish to convey, such as special sales, bargains, alternate phone numbers to use, or your company’s normal working hours.
The information you want to put in your voicemail greeting should be concise enough for your prospects to get every bit of information they need. Leave the relevant information in a clear and precise manner.
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Choose from male or female voice talent, and from multiple voice tones including natural, energetic and professional. Select one that best suits your brand and industry. Our Voice Artists are some of the most experienced in Australia and have produced countless voice overs including TV and Radio Ads.
Some people may be uncomfortable leaving voicemails and will hang up instead. You don’t want to lose customers simply because they don’t want to leave messages.
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.
There are plenty of options for business voicemail messages, including professional greetings, casual messages, and even funny ones. Consider your brand voice and target audience to choose the tone. And include directions for those who call.
19. "Hello, you've reached [your name]. I'm currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,' or looking for SPF 150 sunscreen] and won't be back in the office until [date]. Leave your contact info and reason for calling and I'll get in touch then."
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
Each recording is customised to suit your business requirements. You can choose from a range of tones, voice artists, or create a custom script for your on hold message.
32. Hi, you’ve reached [your name] at [your company]. I’m away from my desk. Please leave your name, number and a message, and I will get right back to you.
But people don’t like talking to robots. And IVR often forces people to listen to a lot of irrelevant information before they hear the option they’re looking for. And the thing they’re trying to do may not even be one of the choices!
A professional voicemail greeting should be no longer than 60 seconds. List the important information we've discussed above, provide alternative methods of communication and close with a thank you.
Some company greetings happen through a voice recording, but when you’re using a service like PATLive, you’ll have a U.S. based agent answering every single call that you don’t take personally. This means that it’ll be an actual person giving this greeting instead.