The way all your words and sentences come together gives your script a distinct written tone. Combine that with a specific speaking tone to create an on-hold message that reinforces your brand and product set. Selecting the correct tones will ensure your intended message is communicated effectively. If your target market is the younger generation, then a tone which embodies fun and excitement would be most suitable.
For Calls To, select a number or alternative number from the drop-down so that calls are forwarded when a call is received to this number in your organization that you define. 13
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15. Hello, you’ve called [X Business Name]. We are currently closed. Our opening hours are [State opening hours]. Please visit our company website at [company website URL], or email us at [X email address]. If you’d like a callback, please leave your name and phone number, and our team will get in touch with you within 24 hours.
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Business 1300 works with many talented voice artists that have over 18 years’ worth of experience producing professional voice overs. Both of our female artists are very well spoken with clear voices. They also have the ability to sound young or mature, so they are extremely versatile in delivering the right message for your business.
Polite greetings when picking up the phone make the whole call go much easier, even if you're only responsible for handing the phone over to someone else. To greet people on the phone, use formal introductions when you are at work or keep it casual when talking to your friends to have phone calls that start off on the right foot.
So who your business primarily serves could impact how many customers you lose by not providing immediate service to customers who call.
View or edit the Language from the Language from the drop-down. 5
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In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
Create a new schedule—Create a new name for the schedule and select holidays for your organization. Generate Auto Attendant Reports
“Thank you for calling (Brand Name), (tagline). My name is (agent name), may I ask who is calling? (client speaks) How can I help you today, (client name)?”
Bryan Nunes of Blo in Raleigh, North Carolina believe it’s also important you know whom you speaking with, so he includes the name of the greeter in the script: “Thank you for choosing Blo, this is Tiffany. How may I assist you today?”
Hi! John’s answering machine is broken. This is his refrigerator. Please speak very slowly, and I’ll stick your message to myself with one of these magnets.
Your message is a period of time that they are forced to wait through in order to do what they called to do in the first place — relay information to you.
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