For small businesses, there are a variety of voicemail service providers you can use that offer different features. From transcription and voice to text to more convenient features of handling multiple phones through one number, availability varies by service. Shared voicemail and call routing is intended for multiple access and directing calls to one or multiple phones. Mobile apps are also available that allow you to check your messages from your phone. The below infographic outlines the current state and trends of voicemails.
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
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The second you’re on the opposite end of an automated voice directory, what’s the first thing that you typically hear?
You can change your voicemail settings from the Skype for Business Settings page. You can get to the page by using one of the following methods:
Hi {FirstName}, I’m probably on the treadmill right now, so let me know why you’re calling and I will get back to you when I catch my breath!
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5. Hi, this is [your name]. I can’t get to the phone right now, but please leave a message with your name and number, and I’ll get back to you as soon as possible.
Under Additional Settings, choose one or both of the following: Select the Transfer to '0' to phone number check box, and enter the phone number to which callers will be transferred.
For any SpringCom Yealink phones bought via Infiniti. Please call the SpringCom support team on 1300 857 194.
43. Hello, this is [X company]. We’re not able to take your call at the moment, but please leave a brief message so we can get back to you shortly.
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
Hi! John’s answering machine is broken. This is his refrigerator. Please speak very slowly, and I’ll stick your message to myself with one of these magnets.
Please leave your message, along with a short message and I will get back to you.
In the side panel, click Dialing Options. Edit Business Hours Schedules for Auto Attendants
Any Unavailable Numbers—Forwards calls from unavailable numbers.
Different businesses may require different types of greetings. This is the ultimate list that can work for a wide array of company messages.
Open your voicemail greeting with a 'Thank you for your call. We're not available right now by please leave your message and we'll get back to you within [specify time]'.