You have reached (Your Name) at (Your Business). I’m sorry that I wasn’t able to get to the phone. If you leave your name and number, I’ll return your call within one business day.
Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
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"I was unhappy with our service provider for the on hold music – which is listened to by citizens calling 311, Access Calgary, or any other City service or facility. I reached out to a counterpart at WestJet and he referred me to On Air. I must say that the customer service I received from the onset at On Air was night and day from what I had previously been accustomed to. They are extremely responsive, and very customer focused. I even had a late request for some holiday music and I had a new playlist in my hands in less than 24 hours. Fantastic! And most of all, Thank you!" - Kelly Brown, Telecom Engineer, Voice and Video Solutions, The City of Calgary, Calgary, AB
Hi! John’s answering machine is broken. This is his refrigerator. Please speak very slowly, and I’ll stick your message to myself with one of these magnets.
2. The Simpsons Share a Funny Answering Greeting. If you’re looking for a short and simple message, we suggest turning to Homer Simpson as he tells callers to… leave a message.
For Forward To, select at least one option from Default Phone Number or add a Different Phone Number. 11
Edit the Primary Phone Number and/or Extension. 5
As most of the team will be enjoying a well-deserved break [to rest and recover to be reenergised to serve your needs in 2021], a few of the team will be working remotely to help with any queries. So feel free to email the team via [email protected] for a (slightly delayed) response over the break.
Under Additional Settings, choose one or both of the following: Select the Transfer to '0' to phone number check box, and enter the phone number to which callers will be transferred.
Click Auto Attendant and then select the auto attendant to edit from the list.
4. Vacation Day Voicemail Greeting. If your business is off for a holiday, it's a common courtesy to update your voicemail to acknowledge the closure. Mention the closure in the beginning of the message, convey when your business is reopening, and don't forget to wish the callers a happy holiday if the occasion calls for it.
Messages on Hold – continuous loop of music and messaging that plays as callers wait to speak to a business representative. Messages On Hold present a mix of marketing messages and customer service information that is mixed with music to play in a loop for callers waiting on hold.
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Let the customer know that they're being served by a real person, and not an impersonal automated system. Ask a question. “How are you doing today?” “How may I direct your call?” “What can I do for you?” Whatever question you ask, it should let your caller know that you care, and are there for them.
While covering all of the relevant information, aim to keep your voicemail to about 20 seconds. You definitely should not ever record a business voicemail longer than 30 seconds, and anything less than 10 seconds will typically mean that you are either speaking too quickly or aren’t providing all of the required information.
When announcement ends, caller will be prompted to hang up or press 1 to repeat the announcement
In the side panel, under After Hours Auto Attendant click Menu. Edit a Greeting for After Hours Auto Attendant