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If you are a burglar, then we’re probably at home cleaning our weapons right now and can’t come to the phone. Otherwise, we probably aren’t home and it’s safe to leave us a message.
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Even in today's fast-paced world, customers don't like being greeted with an automated message. According to the New York Times, callers of a certain age are put off entirely if they are answered by a voicemail instead of a real person.
Thank you for calling. You have reached (Your Name) at (Your Business). Please leave your name, number, and a brief message and I’ll return your call as soon as possible.
- Hi, this is (Company Name- San Francisco). Our offices are currently closed; our normal business hours are 9am to 5pm, Monday thru Friday. If you know your party's extension you may enter it at any time, or select from the following options.
First impressions matter, and even if someone is familiar enough with your business to get on the phone and reach out, that first call can have a big impact on how they perceive your business.
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When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
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A relatively unprofessional one — like mine, for instance — does the opposite: It encourages prospects, recruiters, and potential connections to run in the other direction.
Here are 10 examples of customer service greetings you can use or adapt to your own style. Customer Service Rep greeting a customer on the telephone. 1. “ … Search for: Recent Posts Is Money Network Customer Service Automated Scrum Master Role In Customer Service Xo Vision Customer Service Phone Number Mn Warehouse Deals Customer Service Number Walmart Customer Service San Jose Ca Safety First Customer Service Job Description Amazon Customer Service Voice Of Associate Customer Care Customer Service Policy Starbucks Ct New York Customer Service Group Santander Bk Credit Card Customer Service
No one wants to hear that they have been fired, but hey, it happens, and you’re...
Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
“Greetings, this is Science Officer Spock. Currently there are no lifeforms available to take your call but at the pre-arranged audio signal, please feel free to leave any verbal communication you feel is necessary. Live long and prosper.”