At Bella Salon and Day Spa in North East, Pennsylvania, owners Darlene Youngs, Cheryl Phillips and Stephanie Dowd, acknowledge that clients have a choice with their scripted greeting: “With all the choices you have, we truly appreciate you choosing us.”
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Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
Check your voicemail on iPhone. In the Phone app , Visual Voicemail (available from select carriers) shows a list of your messages. You can choose which ones to play and delete without listening to all of them. A badge on the Voicemail icon indicates the number of unheard messages.
13. “Hi, you’ve reached [company]. We’re available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you’d like us to call you back, please leave your name and number after the beep.”
When busy—This option forwards calls to voicemail when the user is already on a call.
For many people, texting is their go-to channel for communicating with friends and family. Collectively, Americans send billions of text messages every day. It’s no wonder that so many businesses have adopted tools and strategies to tap into this channel.
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If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.
Assign the number you want to forward calls to. If you have chosen Always Forward Calls, click Save.
If the company greeting is being used by a live agent, you can use this part of the message to relay information in a quick, convenient way, like “Are you calling regarding our Biggest Sale of the Year?” It gives them information they may not have had otherwise, even if they’re calling for something completely unrelated.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
Website: https://www.thebalancesmb.com/on-the-phone-or-busy-voicemail-greeting-examples-2533545
Website: https://www.onsip.com/voip-resources/smb-tips/after-hours-voicemail-and-auto-attendant-greetings
Website: http://soundcommunication.holdcom.com/bid/85157/7-Must-Have-Elements-of-a-Real-Estate-Professional-s-Voicemail-Greeting
Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
Some research has shown that each time you leave a message, the chances of a callback go up about ten percent! Here’s how it works out: 1st voicemail = 11% callback rate. 2nd voicemail = 22% callback rate. 3rd voicemail = 33% callback rate. According to Zoominfo, the average callback rate after one call is just 4.8%.