When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
Equip your business with support for all your essential business tolls and devices
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A busy greeting should tell callers that your phone lines are currently in use. You can direct people to wait on hold or leave a message. For example, “Hello, you’ve reached [company name]. Our representatives are currently helping other customers. Please stay on the line to speak with the next available team member, or press one to leave a message and we’ll call you back.”
Below are some of the most common phone systems and the standard steps to follow when updating your phone system greetings for Christmas. Your team would’ve been trained on this process, but bear in mind that your system may be set up slightly differently based on your programming requirements at the time of installation.
View or edit the Time Zone from the Time Zone drop-down. 6
STANDARD VOICEMAIL MESSAGE FOR ALL OTHER CMSD PHONES: • Every CMSD desk telephone and cell phone must be equipped with a voicemail greeting that is professional and concise and that conveys relevant and useful information to the caller. • All desk/cell phone voice mail greetings should include: o Name of employee. o Title of employee.
If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.
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Website: https://www.onsip.com/voip-resources/smb-tips/10-sample-call-center-greeting-scripts
23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
Written by Aja Frost @ajavuu
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
23. Hello, you’ve reached [X company]. We are currently closed. Our office hours are Monday through Friday, from [x time] to [x time] [time zone]. Please visit our website at [company website URL] for more information, or leave us your name, phone number, and the reason for your call and we will get back to you on [X day]. Thank you for calling [X company].
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It’s important to note that you will typically be recording over any existing messages on your system. So if you have professionally recorded greetings you may need to have them reloaded into the system in the new year by a technician.
I am leaving a message and hearing the response, “Your message is too short.” Is there a minimum length for a message left in a voice mailbox?