As a part of branding and reputation of your business, one of the most underestimated details of your communication strategy is your company's voicemail greetings. Your business should be able to effectively explain your operating hours, right department to contact etc to your existing & potential customers without being boring or complicated.
“I’m answering this phone for my friend who tells me it’s your nature to hang up and not leave a message, but I should remind you that nature is what we are put on this earth to rise above. So please, leave a message at the sound of the beep… for the sake of anthropology.”
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Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
Assign different functions to each keypad number to direct your customers where they need to go when they enter a specific number on their phone. The menu that you set for after hours also applies to the holiday schedule.
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
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"Of all the messages on all the phones in all the world, you have to leave one for me." Work on your Terminator impression with this short and sweet quip. "Leave a message. I'll call back." Exude your Southern belle charm a la Gone with the Wind. "Thanks for calling. Leave your name and number and I'll call you back tomorrow.
Hello. This is Chris. John and Mike aren’t here right now, but if you leave a message, they’ll get back to you as soon as they can.
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***NOTE: These the above is the common way of updating messages, however Avaya phone systems can be heavily customised so these may not work for you. If you don’t know your access code or get stuck, please Call us on 1300 889 792 and press 1 for support.***
Every missed call represents a missed business opportunity. Maybe that caller was in the market for your services, and they were working through the search results until someone picked up. Or they were checking to see how late you were open or if you had a product in stock.
Whatever holiday voicemail greeting for business you decide to create for your office will definitely fall on your own personality, taste and environment. Just remember to follow some simple rules and to remain professional, you wouldn’t want to scare callers away without even a chance to speak to them directly! The Holidays offer a unique opportunity to extend the person ability of our greetings even further, and you never know, might just help you land your next deal.
12. “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.”
Keep callers on the phone with messages on hold. Make announcements while they’re waiting or being transferred.
Professionally recorded messages are the prefect addition to any 1300 number set-up. Use one or a combination of recordings to boost your business image and make a great first impression.
Customize your phone sysytem with personalized audio for your outgoing voicemail message, auto attendant menu and menu options.