CTIA is a telecommunications industry association, and in 2016 they conducted a national tracking poll through Morning Consult. 93 percent of the consumers surveyed felt that “wireless messaging is a trusted communications environment.”
For many businesses and professionals, your voicemail greeting is going to be the first point-of-contact for your customers. This is especially true for service businesses, who often rely on their voicemail to collect information from interested parties.
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Turn “Thank you for calling” into “Thank for your calling PATLive.” You can then add a tagline, or pepper in branded language that your audience would appreciate. My local Kay Jewelers, for example, would answer every call with “Thank you for calling Kay Jewelers, home of the Leo Diamond,” and women’s clothing company Adore Me starts their greeting by calling callers “Adorables,” which is what they call their customer to create an inclusive, exclusive feeling.
No one wants to hear that they have been fired, but hey, it happens, and you’re...
-Hi, this is ______. I’m sorry I can’t answer the phone right now. Leave a message, and then wait by your phone until I call you back.
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Or say that your brand is on a holiday, you can’t miss out on leads because you know their value on your business.
You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support). If you’re unavailable during specific hours of the day, use the voicemail examples below for after-hours business calls.
You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.
Are you creating a voicemail greeting for your entire company or team? These business voicemail greetings will do the trick.
"Hi, this is Phil. Leave a message. I'll call you back. Thanks." That's a little bit better. At least I know I called Phil. Does he check his voicemail often? What if this is an emergency? Is there another way to reach Phil?
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“Hello, you’ve reached the special agent Bond. James Bond. Okay okay, it’s actually [last name]. I’m currently away saving the world on a top-secret mission but I will get back to you as soon as possible. Please leave your name, contact info, number, and availability and I’ll call back as soon as I’m done helping M16. Have a great day. [last name] out!”
I am not in the office today; I may not be in tomorrow. I may be in to work sooner, if you gave me your car to borrow.
9. OK, so I followed all the instructions that came with the machine. I pressed all the necessary buttons. So… now what? I… am… so… confused. Could you please… beep.
Below are some of the most common phone systems and the standard steps to follow when updating your phone system greetings for Christmas. Your team would’ve been trained on this process, but bear in mind that your system may be set up slightly differently based on your programming requirements at the time of installation.
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