You may not think it, but an auto-attendant is an important part of your business. It is typically the first point of contact with your customers, as they will call your main number with sales inquiries, troubleshooting questions, etc.
Whether you’re making outbound calls to follow up with customers, confirm appointments, get approval for a service, or chase down leads, you have to expect that it will take a few calls before you actually get a hold of someone. This wastes valuable time your front desk receptionist or sales representatives could be spending on other critical tasks.
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77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
At Omagi Salon and Spa, in Louisville, Kentucky, owner Marian Sang also has a surprise for new clients: “During the salon and spa tour, guests are invited to enter their name into a drawing for a free service which is given away once a month.”
11. Hello, you’ve reached [your name]’s cell phone. I can’t take your call at the moment, but if you leave a brief message, I’ll get back to you as quickly as possible.
There are plenty of options for business voicemail messages, including professional greetings, casual messages, and even funny ones. Consider your brand voice and target audience to choose the tone. And include directions for those who call.
What happens here is when you apologize and sound genuine in your tone, your prospects would understand and leave their contact details for you to follow with them.
Make sure to keep your voicemail greeting fresh and new. In fact, updating your voicemail regularly will ensure that people actually listen to your message. Anytime you are on vacation, at a conference or other industry-related event, change your greeting to reflect where you are at.
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Velaro’s data is older, but they made an interesting finding that has probably only become more relevant in the years since: younger adults were less willing to wait on hold for any length of time. 40.8 percent of adults between 18 and 24 wouldn’t wait on hold at all, whereas only 27.7 percent of adults over 65 were unwilling to wait.
When there is a Voice mail waiting to be checked there will be an intermittent/stutter dial tone when the receiver is picked up or if the phone may have a red flashing light if it is equipped with a "voice mail waiting" indicator. NOTE: A total of 100 voicemail messages can be stored on the Sparklight Voicemail service. Voicemails are not
Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. Make sure your voicemail greeting contains the useful information that your receptionist would normally provide. This could include: location & directions, office hours, website URL, or social media info, as well as any pertinent company information.
Good professional voicemail greeting examples. A business named Lorem Ipsum, which sells widgets, wants to leave a brief message that confirms for the listener that they have called the right business. The message would also prompt the caller to provide information needed to return the call, and throws in a nice quick promotional note.
The information you want to put in your voicemail greeting should be concise enough for your prospects to get every bit of information they need. Leave the relevant information in a clear and precise manner.
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When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
Fax messaging allows a user to receive direct inbound faxes from their voicemail service. Before you begin