1. Customize Your Voicemail! Customizing your outbound voicemail greeting for different callers is just the tip of the iceberg! Sign up today for FREE! Enhanced visual voicemail. Call blocking. Voicemail sharing. Voicemail to email. Voicemail to text.
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
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In these cases, the agent should always say their name towards the middle or end of the greeting. It reminds the caller that they’re dealing with a real person, and it feels just a little more personal. This can be an important step for rapport building, leading the way to small talk that can make a client feel seen and appreciated. It’s a tiny detail, but it can be an impactful one.
The following voicemail greeting examples range from the brief and simple to the more detailed. You should choose the one that best suits your job and responsibilities as well as your personality. Before recording your message, you should also make sure to adhere to the basic elements of good voicemail greetings. basic elements of good
Each greeting follows the same basic formula, but has different language and uses leading questions to set the tone of the call (and its priorities!) right off the bat.
27. Hey, this is [your name], but you should know that already since you called me. I’m obviously not here right now, so I won’t patronize you by telling you what to do after the tone.
14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.” Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.
voicemail date/time. When retrieving voicemail from the phone (not email or web page) there is no date/time given for when the voicemail was received.
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This is not an answering machine–this is a telepathic thought-recording device. After the tone, think about your name, your reason for calling, and a number where I can reach you, and I’ll think about returning your call.
You should script out your greetings, rehearse, and find a tone of voice that is reflective of your professionalism and your company’s personality. If applicable, your tone and your message should take into account that certain industries and companies are more conservative than others.
4. "Hello, you've reached [your name and title]. I'm currently out on parental leave until [date]. In the meantime, please direct all phone calls to [alternate contact name] at [phone number] and emails to [email address]. Thanks, and I'll see you in [month you'll be back in the office]."
When the phone line is busy or the line is not answered, the call will be redirected to the number you specify, voicemail or a do-not-disturb announcement.
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Jackie Manici, co-owner of Paul Kenneth Salon and Spa in Woburn, Massachusetts, says new guests to their salon are surprised by two things: “When they arrive, they see their names posted on our Welcome Board, and they are offered a latte, cappuccino or tea. Guests have actually posted on City Search about how special this makes them feel.”
6. You have reached [your business]. All of our representatives are currently busy, but if you leave us a detailed message with your name and number we will return your call in the next two hours. Thank you for calling and have a great day.