6. Update your greeting as your business changes (for example, if you started to get more sales related calls instead of customer service). Or with the seasonal change such as holidays or as you went through a reorganization in the company. Examples are:
Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern. If you would like to leave a message in our general voice mailbox, press 1. A representative will contact you the following business day. To reach our company directory, press 2. For business hours and directions to our office, press 3. You may also email us at [company email]. For more information about our products and services, please visit us at [website]. To repeat this message, press the * key. 7. Direct Customers to Your Account Login Page
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Answer incoming calls during normal hours with a custom phone greeting specific to your business with routing options to particular departments or employees, or just give callers the information they need.
“Good morning and thank you for calling Orange Theory Fitness, this is Julia speaking. How can I help you reach your fitness goals today?”
A standard recording includes up to 75 words and is up to 30 seconds in length. It includes a WAV File that can be uploaded onto most PBX systems and for use with inbound numbers. For a tailor made recording including on-hold promotional messages with background music please call 1300 00 1300 or CLICK HERE.
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Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
Here are 10 examples of customer service greetings you can use or adapt to your own style. Customer Service Rep greeting a customer on the telephone. 1. “ … Search for: Recent Posts Is Money Network Customer Service Automated Scrum Master Role In Customer Service Xo Vision Customer Service Phone Number Mn Warehouse Deals Customer Service Number Walmart Customer Service San Jose Ca Safety First Customer Service Job Description Amazon Customer Service Voice Of Associate Customer Care Customer Service Policy Starbucks Ct New York Customer Service Group Santander Bk Credit Card Customer Service
14. Hi, you’ve reached [business name]. We can’t take your call at the moment, but if you leave your name and number, the next available team member will return your call as soon as possible.
Expanding on the simple approach above, let the caller know who they've reached. This will not only eliminate people leaving voicemails by mistake, but it will reassure the caller that they have called the number they intended.
Virtual Receptionist helps to expertly manage your incoming calls. Porting numbers to QuickPBX is free, but you can also get a toll free number.
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If a customer hasn’t saved your number in their phone, they’re a whole lot less likely to listen to your message. They see there’s a voicemail, but if they don’t know who it’s from, they’re not going to listen to it. In eVoice’s 2013 survey, 82 percent of the respondents said they don’t listen to voicemails from unknown numbers.
02Hello, you’ve reached [your name] of [your company/business]. I’m sorry that I’m not available to answer your call now. Please leave your details and a brief message at the tone and I’ll make sure your message reaches the right person. This is the perfect voicemail for a department’s secretary or operatory to let those calling know that their message will be delivered when you get back.
“Thank you for calling (Brand Name), (tagline). My name is (agent name), may I ask who is calling? (client speaks) How can I help you today, (client name)?”
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow.