Any Unavailable Numbers—Forwards calls from unavailable numbers.
Before we head towards the tips for you to get started on creating efficient voicemail messages, there is one thing you need to realize.
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3. Always apologize for not being able to take their call Provide a sincere assurance that somebody will get back to them as soon as possible. For example:
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26. Thank you for calling [your name] at [company name]. Unfortunately, I can’t take your call right now. Please leave your name, number and a message, and I will call you back as soon as I have the opportunity.
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."
41. Hello, you’ve reached [X company]. Leave a message so we can call you back as soon as our team has a spare moment.
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2. Mention Hours of Operation Upfront. Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
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49. Hello, you’ve reached the customer service team for [X company]. Our representatives are currently unavailable, but if you leave your name and a callback number, someone will get back to you shortly.
Assign an existing schedule—Select a previously created schedule from the drop-down.
14. "Hello, you've reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, 'achieve 40% growth through streamlining HR operations'] and are unable to take your call. Please leave your name, company, and phone number and we'll give you a call back ASAP. Thank you!"
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But texting streamlines the entire process. And the COVID-19 pandemic quickly transformed this luxury service into a basic purchasing method consumers expected businesses to facilitate. And while we had seen restaurants and big box stores dabble with curbside pickup before the pandemic, innovative businesses in other categories quickly developed clever curbside experiences. Healthcare providers, salons, and other companies have essentially used “curbside pickup” to create safer and more comfortable curbside check-ins. Customers pull into the parking lot, check-in via text, and sit comfortably in their car, awaiting a text back telling them when it’s time to come in for their appointment.