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Doing this gives your prospects the assurity that you will follow up with them which makes them drop in their contact details for you to reach out to them.
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The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
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There’s a reason this is standard. It starts the conversation off well and pleasantly, and it conveys to the customer that you appreciate them taking the effort to reach out to them. Even though it’s standard courtesy, it still leaves a better impression than a greeting that starts with “You’ve reached our phone line.”
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
General Voicemail Greeting Examples Hello, you have reached Jim Smith. Unfortunately, I cannot take your call right now, but I would like to return it as soon as I can. ... Hi, this is Jim Smith. ... You have reached Jim Smith. ... You have reached Jim Smith in operations technology. ... Hello, you have reached Jim Smith. ... Thank you for calling. ...
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To configure your IVR (Interactive Voice Response) options with a brand-new audio file greeting at any time. You can record and select greetings to play on specific holidays in advance. Let callers know that your office is closed for a holiday. (See this article to set up a holiday schedule for your Auto Attendant.) Promote special sales and offers for callers to hear on selected dates, before the caller selects a menu option. Prepare special IVR instructions for callers on specific dates, when you anticipate a high call volume.
Our standard recordings start from $39 each and suit most SME business requirements. For more information please call 1300 00 1300 or CLICK HERE to make an online enquiry.
8. Introducing Answer Bots: The Solution To (Really) Stop Unwanted Calls. You Can Also Use Your Direct Executive Program As A Fax-To-Email Mailbox, Giving You The Capability Of Handling Your Calls, Your Messages, And Your Faxes All Under One Phone Number.
Back in 1997, Seinfeld’s character, George Costanza, attempts to avoid a breakup call from his girlfriend and we hear his comical outgoing machine recording.
3. Always apologize for not being able to take their call Provide a sincere assurance that somebody will get back to them as soon as possible. For example:
Doing this gives your prospects the assurity that you will follow up with them which makes them drop in their contact details for you to reach out to them.
What’s more, according to WP Beginner, “more than 88% of local searches on mobile devices end up in a phone call,” so you don’t want to be caught off guard when a customer calls!
Your phone greetings should reflect your company’s personality. As with any other business material, the best practice is to maintain a consistent voice. Make sure that the greetings in place follow the same brand guidelines as your marketing and sales materials.