Route callers quickly and efficiently with professional voice prompts in a consistent, clear and concise voice. close
To learn more about Call Queue with Music On Hold or the Rollover Hunting feature, log in to the Optimum Business Account Center at optimum.net/business and click on the "Explore Optimum" link to watch the tutorial.
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The main types of phone greetings. The phone greeting that we’re all most familiar with is the “Main Greeting.” This is the first message that your callers hear. Some examples are. Thank you for calling The Informer. Welcome to The Informer. Find out about marketing messages on hold at InformerMessages.com; You have reached The Informer.
Expand your opening to with 'Thank you for calling [insert company/individual name]' or 'You've reached the voicemail of [insert company/individual name]'. This personal touch goes a long way towards building a rapport even when you're not available to answer the call directly.
Select Phone Features. Under Call Forwarding, look for the 10-digit phone number following Forward to Voice Mail. That 10-digit phone number is your access number. Note: Keep in mind that when calling into voicemail remotely, you may incur additional access charges for non-local calls, hotel services charges, or cellular charges.
-If your phone has a gangsta rap ring-back tone, then I might wait for you to answer.
*Quick Tip* If you have your very own salon app, then make sure you mention that in your voicemail as well! For more ideas on salon app marketing, click here.
“Thank you for calling (Brand Name), (tagline). My name is (agent name), may I ask who is calling? (client speaks) How can I help you today, (client name)?”
Let the customer know that they're being served by a real person, and not an impersonal automated system. Ask a question. “How are you doing today?” “How may I direct your call?” “What can I do for you?” Whatever question you ask, it should let your caller know that you care, and are there for them.
Any Unavailable Numbers—Forwards calls from unavailable numbers.
Variety is also important. Try to change your voicemail greeting at least once a month. 12 times a year, make time to change your voicemail greetings. A small investment of your time can pay big dividends for you.
Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
“Hey there, this is [name]. You’ve reached [XYZ company]. Unfortunately, I’m currently away from the office and am traveling in [place]. I won’t be back in the office until [date] and I will get in touch with you then.
There is no definitive answer here, but you should include one of the two at the beginning of your message based on what makes the most sense.
Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
2. Give them a short Introduction of your company such as name and location - if have multiple offices- as well as your office hours. Popular examples are:
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