So who your business primarily serves could impact how many customers you lose by not providing immediate service to customers who call.
When setting voicemail for a busy day, remember to: Always begin with an introduction. Start with your full name followed by the official name of your salon. This assures your customers that they have dialled the right phone number. If you have more than one salon, specify which one they reached (“It is Day Spa Dahlia on Green Lane, 17” ).
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VirtualPBX offers a great mid-range solution for greetings and recordings with in-house talent. Simply choose between male and female voices, type out a script including any necessary pronunciation guide, and your recorded phone greeting will be ready in 3-5 days and costs $10 for every block of 30 words.
The perfect storm to boost salon/spa service pricing is upon us, says Strategies Neil Ducoff--and not a dollar or two, but a significant price increase. Find out why. Salon Management Bookmark + Silver Salon's 7 Step Interviewing Process
People get frustrated when you don’t pick up the phone. They also get frustrated when the person who picks up the phone can’t help them, or if they have to wait a long time to talk to someone who can. A phone answering service like a virtual receptionist or call center can help reduce wait times and prevent missed calls, but if they can’t help a caller, your customers will feel like they’re just being passed from one person to another—and most people clearly don’t like that experience.
Get professionally recorded messages uploaded to use with features such as Auto Attendant, Business Intro Message and Voice2Email.
15. “Hi, Thanks for giving us a call! Sorry, but we are closed right now. Please leave us your name, number and the best time to reach you and we’ll get back to you within the day. Thank you.”
All Calls—This option forwards all calls to voicemail.
5. "Hello, [Person's name] is chasing new adventures and is no longer with [Company name]. Please forward all future requests to [New or interim person's name] at [phone number]. Thank you!"
9. Hi Voicemail. Hi Voicemail is a decent app that can let you manage voicemail comfortably on your iOS device. The clean UI and easy-to-use functionality make it very straightforward.
Website: https://www.thebalancesmb.com/professional-automated-attendant-scripts-2533702
Back in 1997, Seinfeld’s character, George Costanza, attempts to avoid a breakup call from his girlfriend and we hear his comical outgoing machine recording.
You can specify where users can access their voicemail on their phone—in the Calling User Portal or to a specified email address as a .tiff file.
Keep those communications personal – we don't want our clients to think that we are robots!
CTIA is a telecommunications industry association, and in 2016 they conducted a national tracking poll through Morning Consult. 93 percent of the consumers surveyed felt that “wireless messaging is a trusted communications environment.”
49. Hello, you’ve reached the customer service team for [X company]. Our representatives are currently unavailable, but if you leave your name and a callback number, someone will get back to you shortly.
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