In order to ensure customer satisfaction, it is not only important how a business records their outgoing voicemail greeting, but also how they respond to incoming messages. It has been reported that most individuals do not mind leaving voicemail messages, but they can often become frustrated and disheartened when a business does not return their call in a timely manner or ignores the voicemail altogether.
Menu Create phone greeting audios using Text To Speech (TTS) services 29 May 2018 on ivr, Greeting audios. When you use a virtual phone system such as Toky, you have many features available like greeting messages.The audios are the way your phone system interacts with your callers and it is important to configure them properly.
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No one wants to hear that they have been fired, but hey, it happens, and you’re...
48. Hello, you’ve reached [name] at [company name]. If you need help with [X reason], please contact [X person/X system] or [visit our website at X and send us an email]. For all other inquiries, please leave your name, phone number, and a message, and I’ll get back to you as soon as I can.
This is an example of an industry-specific voicemail greeting example. This voicemail gives specific and clear instructions to the callers.
To maintain a seamless voice mail experience, follow instructions in the voice mail reminders and the direct mail letter. (Note: You will need to renew and document existing voice mail messages.)
Call your home phone number. Depending on your location, you can press #, * or 2 to interrupt the greeting, and then enter your PIN. Follow the prompts to listen to your messages.
“Hi there! You’ve reached [XYZ Company]. We are unable to take your call at the moment, but we want to hear what you have to say. Please leave your full name, contact details and reason for reaching out, and one of our staff members will get in touch with you within 24 hours. Thanks!”
24. "Thank you for calling [company]. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a happy holiday season!"
After you state your name, ask the customer for theirs. It’s a natural transition, and it will lead you seamlessly into “Alright, Gary, what can we do for you today?”
Turn this feature on via the account center to hide your name and number on all calls you make. You can also hide your number on a per-call basis by dialing *6 7 before making a call.
Your call is important to us and we will get back to you as soon as possible. Please leave your full name, contact details, phone number, and availability after the beep and we will call you back straight away. Thank you!”
12. “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.”
Lines can often get busy for companies that have several representatives. This reassures clients that someone will get back to them once they are free.
“Hello, this is Morgan Freeman. I wish I could tell you that Morgan Freeman was available to take your call. I wish I could tell you that, but this is no fairytale world. Morgan Freeman is gone now; to where I cannot say. But if you’re lucky, I might just call ya’ back. Get busy leavin’ your message.”
The next key element is giving a short reason or apology for being unable to take the call. Make sure to say something quick and concise like: “We are sorry to miss your call, but we are assisting others or away from our desk.”
Click here to watch the Youtube video of Adele singing an acapella version of “Hello.”