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Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?

what to say in your personal voicemail greeting

Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern. If you would like to leave a message in our general voice mailbox, press 1. A representative will contact you the following business day. To reach our company directory, press 2. For business hours and directions to our office, press 3. You may also email us at [company email]. For more information about our products and services, please visit us at [website]. To repeat this message, press the * key. 7. Direct Customers to Your Account Login Page
10. Hi, you’ve reached (name)’s answering machine. He/she is not in right now, but I’m totally open for suggestions. .

how to set up a personal voicemail greeting

Even in today's fast-paced world, customers don't like being greeted with an automated message. According to the New York Times, callers of a certain age are put off entirely if they are answered by a voicemail instead of a real person.
Calls diverted to the voicemail box of a department that doesn’t have active reception staff.

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This is an example of an industry-specific voicemail greeting example. This voicemail gives specific and clear instructions to the callers.
Hello and thank you for calling, [Company Name], where [state your short company slogan]. If you know the extension of the party you are trying to reach, you may dial it at any time. To speak with a Sales representative, press 1. To reach a Customer Support agent, press 2. To reach our Billing department, press 3. If you would like to know our regular business hours and location, press 4. If you would like to speak with an Operator, press 0, or press 9 to repeat the available options. 2. Basic Customer Inquiry

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While covering all of the relevant information, aim to keep your voicemail to about 20 seconds. You definitely should not ever record a business voicemail longer than 30 seconds, and anything less than 10 seconds will typically mean that you are either speaking too quickly or aren’t providing all of the required information.

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A lot of businesses use interactive voice response (IVR) to field incoming calls. Also known as an auto attendant, IVR systems provide callers with a menu of options to request information or complete basic transactions. It’s mostly a self-serve process that a caller navigates via voice or their keypad, but it usually provides a path to speak to a real employee.

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People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.

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04You have reached the offices of [your company/business]. Our representatives are all currently engaged. If you leave us a message with your name and number, we will get back to you in the earliest possible time. Thank you for calling and have a good day. Lines can often get busy for companies that have several representatives. This reassures clients that someone will get back to them once they are free.
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-Hello, this is ________. I’m not home right now, but I can take a message. Hang on a second while I get a pencil. (Open a drawer and shuffle stuff around.) OK, what would you like me to tell me?

Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.
business voice greeting

Thank you for calling [LinkedPhone]. Due to the current pandemic, our team members are working remotely and are available [Monday through Friday from 9am to 7pm Eastern Standard Time]. Please leave a message with your name, number, and how we can serve you. We will respond as promptly as possible. Thank you for your patience during this unprecedented time. Let’s get through this together. Stay safe and well.

See, how the VPN service provider offers multiple options for the callers to fulfill their needs. Those seeking immediate solutions can go for the live chat, and those with less pressing issues can wait or choose to be called back.
Thanks for calling (ABC Inc). The office is closed in observance of the holiday. We will re-open Monday the 7th at 8am. If you need assistance, use our online form to email us or you can leave a message after the tone and a representative will call back when we return to the office. Thank you.
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Audio files are optimized and delivered to you for the highest quality phone system playback.

7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
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how to make a video sound like a voicemail

Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?

what to say in your personal voicemail greeting

how to set up a personal voicemail greeting

how to create a voicemail without calling them