Thank you for calling [Company Name]; we are currently closed in observance of [holiday name]. We will return on [Date] at 8 AM Eastern Time. If you would like to reach our Dial by Name Directory, please press 1. To leave a voicemail, please press 2. A representative will contact you upon our return. To repeat this menu, please press the # key. [If no response after a few seconds] Goodbye. Voicemail Greeting
Your phone greetings should reflect your company’s personality. As with any other business material, the best practice is to maintain a consistent voice. Make sure that the greetings in place follow the same brand guidelines as your marketing and sales materials.
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Using concise and simple words in your scripting helps ensure callers can comprehend what is being said. Although a complete on-hold message can be quite lengthy, it should include concise and to the point single messages. Aim to get each message across in around 35 to 40 words. Remember, what may read great in written word doesn't necessary sound great said out aloud.
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The internal mailbox has the following storage limitations:
“Hey! You’ve reached us here at [XYZ company]. All our team is currently out of the office for the holidays. We’ll be back to work on [date] well-fed and therefore eager to speak with you!
Please leave your contact info, full name, and other details and I’ll call you back once I’m back in the [city/country/area]. Ciao for now!”
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“Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date]. Please leave a brief message with your contact information, and I’ll be sure to get back to you as soon as I return on [date]. If this is an emergency or you need to speak with someone before I return, please contact [name of colleague/supervisor], [their job title], at [their phone number].”
Voicemail Greetings – outgoing message recordings for after-hours voicemail box and when a call can’t be taken.
Listening to a mailbox full of voicemail recordings can take valuable time out of your day. But hearing each one all the way to the end is necessary in order to get the information from it.
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There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
In order to create unique greetings for your customers, first you have to have a couple call tracking phone numbers. These will allow you to track where your customers are finding you and how they are hearing about you. In addition, you will get the option to record a different call greeting for each phone number you own, even though all of the calls forward to one place.
4. Hi, this is [your name]. I’m unable to take your call right now but leave your name and number, and I’ll get back to you as soon as possible.
Each recording is customised to suit your business requirements. You can choose from a range of tones, voice artists, or create a custom script for your on hold message.
Voicemail is necessary when no one can answer the phone. However, a dedicated receptionist can reduce the need for this feature and help people reach a live person. Consider live chat as well if your customers like to reach out online.