Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
Business voicemail greetings are rarely thought of as a prime way to connect with customers. But just because you're not available doesn't mean you can't make a positive impression on your customers when they reach your voicemail box.
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When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
Sample Vacation Voicemail Greeting: Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Sample Holiday Voicemail Greeting: Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date
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Your business phone system is a crucial asset, and there are numerous ways you can use and improve it to better serve your customers and achieve your business goals. But it’s hard to make smart, strategic decisions without data.
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow.
For phone greetings to be successful, they need to be: Crisp. A crisp, clear voice goes a long way. The message needs to be clearer than glass. No shuffling papers or dogs barking in the background. **Professional. **Your phone greeting needs to sound like you're a real company, not a random person answering their cell phone. Thought-out.
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You might also consider giving them the option to skip your voicemail message completely by pressing another key (again, check with IT). You also want to make callers aware what you will return their call, instead of telling them that you will try to return their call--and let them know when you are likely to do it, if possible. If necessary, provide additional or emergency information in your voicemail greetings. My dentist, for example, lists his cell phone number for emergencies.
We are under new management and will be hosting a re-opening on[date] where you can come and meet the team and have a chance to learn more about our enhanced [your service name].
10. “Hey, this is [your name] at [X company]. Right now, I’m on vacation and won’t be back in the office until [month]! Please leave me your name, phone number, and the reason you are calling and I will get back to you then. If it’s urgent, you can email details at [company email] and one of our team members will reach out to you. Have a great day.” Yes, we all need a break from time to time. Let your caller know you’ll be back and ready to meet their needs after you’re back from vacation.Voicemail greetings for the customer service phone number
27. Hey, this is [your name], but you should know that already since you called me. I’m obviously not here right now, so I won’t patronize you by telling you what to do after the tone.
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