Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
That said—as with any technological advancement—challenges and dilemmas can arise. Here are five common voicemail problems businesses face and solutions for them:
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Record and play the message while the caller is waiting to be connected. An excellent way to professionally introduce your business to the callers and set it apart from the competitors.
Hello, you have reached the dental office of Dr. X. We are busy assisting a patient now, but will call you back as soon as possible. Please leave your name, reason for calling, and your number. If this is an urgent enquiry, please call 911. In this case, the dentist is giving a reason for not being available and they’re providing a way to prioritize the patients who need the most help. They’re also leaving an emergency number for the most severe of situations.
You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support). If you’re unavailable during specific hours of the day, use the voicemail examples below for after-hours business calls.
That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.
For Forward To, select at least one option from Default Phone Number or add a Different Phone Number. 11
So who your business primarily serves could impact how many customers you lose by not providing immediate service to customers who call.
To benefit from the practice of professional voicemail greetings, you need a business phone system that makes recording, tweaking, and uploading voicemail greetings simple. Not just for you, but for your whole team. MightyCall provides such an answer for businesses. With simple, visually-based call flows, adapting your voicemail messages for
If you’re a #Trekkie or a #Trekker, this is the best of our funny voicemail greetings. Let Spock deliver your outgoing message to all of your callers.
For example, some companies may give each employee their personal phone number and voice mail, which means you should make your message more personal and individual. However, some organizations only have one phone number and an …
Snap Recordings offers custom plans and packages for organizations that require a large volume of custom phone greetings, prompts and messages on hold, or need voice recordings for multiple business locations. Word Credit Plans and Packages Message Update plans Multi-Site Messaging Plans
The biggest barrier is actually getting them to leave the voicemail in the first place. Don’t get in your own way by recording a long, drawn-out voicemail greeting that might do more to convince them to hang up than actually leave a message.
Before we head towards the tips for you to get started on creating efficient voicemail messages, there is one thing you need to realize.
If they are calling without an expectation that you always pick up (such as if you are a business coach or a one-man shop) then thanking them for calling might make the most sense.
So it’s no wonder that small and mid-sized businesses miss a lot more calls than enterprise-level companies.
If you are going to make your business voicemail greeting humorous in some way, it should be tasteful and aligned to your service or brand. It should not get in the way of giving customers enough information when they call.