Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
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Call Forwarding is only available for telephone numbers within the continental United States.
31. Hi, this is [your name] at [your company]. If you are calling for [include reason] please visit our [website, social media handle, etc.], contact [name and title of colleague and phone number] or send me an email at [insert email address]. For other inquiries, leave a brief message and your name and number and I will call you back by [timeframe].
Stephen Colbert asked Samuel L. Jackson to record his infamous voice on his outgoing message recording. Click here and listen on Youtube to what it would sound like if Mr. Jackson leant his voice to your voicemail recording.
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
The main point that we want to drive home with this article is that you shouldn’t overthink your business voicemail greeting. Just keep it short, and state the relevant information.
In the side panel, beside General Settings, click Manage.
When you create a voicemail message, the next thing you need to ensure is that your prospects are aware that they have reached the right person so no confusion takes place.
Check the Enable extension dialing without requiring a menu item check box to allow callers to directly dial an extension at any time.
These could be details about the hours you’re out of the office or how to reach the appropriate employee to assist the caller. Eliminate the need to repeat information when it can be automated. Having your business information readily available will save time and money.
After you state your name, ask the customer for theirs. It’s a natural transition, and it will lead you seamlessly into “Alright, Gary, what can we do for you today?”
3. Using Prerecorded Messages. Leave Me A Message And Wait By Your Phone Till I Can Call You Back. Hi There! Your Name Is Not Here At The Moment. How Can Someone Keep A Dork In Suspense?
If you’re going to start with a common statement such as ‘Your call is important to us’ and the other statements you have heard, your prospects are going to walk away.
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15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!”
In the side panel, beside Phone Numbers click the number(s) you have assigned.