Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
As I was about to get into advising you on the best practices of voicemail recordings and greetings, here’s what was blasting in my ears: “I can’t keep on losing you / Over complications / Gone too soon / Wait, we was just hangin’”… I’ll let you make the parallel.
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With all of these things to think about for a short 20-second voicemail, you might be feeling a little bit overwhelmed. We promise it’s actually is much simpler than it sounds.
- Thank you for calling (Company Name). Our offices are currently closed in observation of the Easter Holiday. Please leave a message and your call will be returned when we return.
27. Hi, It’s [your name] of [your company]. I’m in a meeting at the moment. Please leave your message and contact information, and I will get back to you within [realistic timeframe]. Thank you for calling.
Hi, you have reached …. Please leave your name, phone number and a message and if we like it we will return your call.
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
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Assign different functions to each keypad number to direct your customers where they need to go when they enter a specific number on their phone. The menu that you set for after hours also applies to the holiday schedule.
34. Hey, this is [your name]. I’m sorry for not picking your call right now. Please leave your name, number and a brief message, and I will get back to you at the earliest opportunity. You can also reach me via email at [email address] and I will reply to you shortly.
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IVR means Interactive Voice Response and IVR system delivers all PBX phone system features without hardware.
Off Hours Voicemail Greeting Examples. This voicemail greeting will be played when customers call you after business hours or during weekends. Make sure that this voicemail greeting informs users about office hours, alternative ways to reach customer service, or store location. “Hi, you’ve reached [business name]. We are available by phone
This after-hours voicemail greeting lets callers know they’re calling outside normal business hours.
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Here’s a generic business voicemail greeting example: “Thank you for calling [company/person’s name]. We are currently unavailable, but if you leave your name, phone number, and message, we will get back to you as soon as possible.” The above greeting is a professional voicemail script used by many growing and established businesses.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.