But people don’t like talking to robots. And IVR often forces people to listen to a lot of irrelevant information before they hear the option they’re looking for. And the thing they’re trying to do may not even be one of the choices!
17. Hi, this is [your name] at [X Business Name]. Our office is currently closed, but I’ll be back in the office at 9 a.m. tomorrow. Feel free to leave a message or send me an email at [email address], and I’ll get back to you as quickly as possible.
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If it works better for you, offer your callers the option to email you, or even send over a text to a VoIP texting app, or even your personal number if you don’t mind. Many people will prefer the ability to quickly text or email, and callers will appreciate the increased level of service.
Of course, you NEED a voicemail greeting for the times your salon is closed at least. Here’s a checklist of best practices.
12. Hi, this is [your name]. I’m away from my phone at the moment, but leave a message after the tone so I can get back in touch later today.
14. "Hello, you've reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, 'achieve 40% growth through streamlining HR operations'] and are unable to take your call. Please leave your name, company, and phone number and we'll give you a call back ASAP. Thank you!"
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2. Visual Voicemail & Missed Call Alerts – InstaVoice. InstaVoice is the only application on the market that allows you to manage not only incoming but also outgoing voice mail.
The voicemail greeting is an important element of your business’ phone system because it is often the first impression of your business that customers will have. Creating a really good voicemail greeting is a unique opportunity that you can use to impress customers by putting your best face on, while increasing the chances that you’ll retain their business in those times when you can’t
Your voicemail PIN can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future.
Check the Enable extension dialing without requiring a menu item check box to allow callers to directly dial an extension at any time.
4. Hi, this is [your name]. I’m unable to take your call right now but leave your name and number, and I’ll get back to you as soon as possible.
The actor, Jason Alexander, recently customized this answering greeting for a big fan, Kat Dennings. After learning of the famous actresses use of his 90’s greeting from Seinfeld on her voicemail, Jason recorded one for her on The Late Late Show with James Corden. Watch the full segment on Youtube here.
First impressions matter, and even if someone is familiar enough with your business to get on the phone and reach out, that first call can have a big impact on how they perceive your business.
Any time you're checking voicemail from a phone line that is not your home line, you are required to enter your voicemail PIN. Did you forget your PIN? You can reset it.
Some Cox Voice customers have caller id masking which displays a different phone number for caller ID than the connected phone line. One example might be when a CEO makes a call from his private line, the caller ID number displays as the main office number rather than the number on his desk. If we have caller id masking on our lines, how does it impact our ability to use Cox Voice Mail?
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