"I was unhappy with our service provider for the on hold music – which is listened to by citizens calling 311, Access Calgary, or any other City service or facility. I reached out to a counterpart at WestJet and he referred me to On Air. I must say that the customer service I received from the onset at On Air was night and day from what I had previously been accustomed to. They are extremely responsive, and very customer focused. I even had a late request for some holiday music and I had a new playlist in my hands in less than 24 hours. Fantastic! And most of all, Thank you!" - Kelly Brown, Telecom Engineer, Voice and Video Solutions, The City of Calgary, Calgary, AB
Assign different functions to each keypad number to direct your customers where they need to go when they enter a specific number on their phone. The menu that you set for after hours also applies to the holiday schedule.
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Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.
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"On Air was wonderful in assisting the creation of our voice prompts. They caught our various script errors and inconsistencies and suggested thoughtful alternatives. Their voice talent was very cooperative and quickly delivered exactly what we wanted. I can definitely recommend working with On Air as they made our process quick and simple "
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With the ability to change your call greetings just by logging on to your Call iQ account, you can modify the greetings to match the current promotions you are advertising. These call greetings can also be used to sign people up for text marketing with the quick press of a button. There are plenty of options at your fingertips!
1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
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9. "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call.”
32. Hi, you’ve reached [your name] at [your company]. I’m away from my desk. Please leave your name, number and a message, and I will get right back to you.
All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
IVR means Interactive Voice Response and IVR system delivers all PBX phone system features without hardware.
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Your voicemail messages are now ready to be created just the way it is needed to be to tap your prospect’s attention for long. Key Takeaways: Voicemail messages are important, they solve the basic issue of not missing out on any leads.To create the best voicemail messages for your business you shouldn’t use standard statements, you should use relevant information and moreWe also covered the voicemail message examples you can get started with
1. HI, you’ve reached (name). I’m so sorry I can’t pick up the call right now because I am standing right behind you. GOTCHA.
1. YouMail. YouMail is one of the most popular and frequently used voice mail applications. You can also make an individual reply for each contact. Callers will get the information they need to hear from you – for example, you can give the most important people your other contact for communication.