When asked to press a number, pause on the phone/mic icon and click a number under the DIAL PAD tab.
Note: If your business gets five or more calls per day, Numa can save you money and recover lost business.
.
2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
Sorry, Chris and Susan aren’t here right now. Please leave your name and number after the tone. If you are calling regarding an outstanding debt, please leave your message before the tone.
3. "Hey, this is [your name]. If you're calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I'll call you back within [one, two, three] business day[s]."
*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟
An ophthalmologist performs multiple duties related to eye and vision care. He/she may undertake eye surgeries of varying types, suggest medications, and perform eye exams and more. The job requires the utmost concentration and focus.
Route callers quickly and efficiently with professional voice prompts in a consistent, clear and concise voice. close
45. Hi, this is [X department] at [X company]. We’re not able to take your call right now, but if you leave a quick message after the tone, our next available representative will call you back shortly.
Please take a moment now to listen to the sample voices available to record your greetings below. It is important that you listen to each of the clips in full to hear the voiceover talent’s voice range and to get an idea of what sound you would like for your business voicemail greetings or on-hold announcements. Karen is our most requested female voiceover artist and has a range of voice abilities. Charles’ deep voice and clear presentation will give your callers a trusted first impression.
4. Include Other Contact Methods. If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting.
Ensure that calls are answered and that callers' needs are met. You can add greetings, set up menus, and route calls to an answering service, a hunt group, a voicemail box, or a real person. You can create a 24-hour schedule or provide different options when your business is open or closed.
Staff at Centre Salon and Spa in Westminister, Colorado, pride themselves on being on time, but on the rare occasion when a stylist is running behind the front desk staff intervenes before the guest starts to fret, say Owners James Pacifico and Cathy Schafer: “We apologize for the wait time, thank them for their patience and give them a Service Recovery Card which can be used for a complimentary service on their next visit.”
Have you ever stopped to hear the following, ‘’Hi, this is [your name] of [your business]. I’m currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks.
No matter the time, no matter your location, our team backs your business communications around the clock with free phone, email, and chat support.
As the COVID-19 coronavirus continues to affect businesses around the world, many offices are being forced to change their hours, reschedule appointments, and even send employees home to work.