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You might take this as a good sign: people have realistic expectations, and you don’t have to feel pressure to pick up the phone right away. But the reality is that this means people see phone calls as a big commitment. They’re setting aside a block of time just to ask a quick question. And the bigger the commitment it is to interact with your business, the fewer interactions you’re going to have.
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Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
We know what it’s like to build a business from the ground up, and we understand the importance of a good support system.
As I was about to get into advising you on the best practices of voicemail recordings and greetings, here’s what was blasting in my ears: “I can’t keep on losing you / Over complications / Gone too soon / Wait, we was just hangin’”… I’ll let you make the parallel.
- Hi, you have reached (company name). If you know your party's extension, you may dial it now. Press 1 for sales. Press 2 for customer service. Press 3 for the billing department. Press 9 for a company directory, or hold on to speak with operator.
Voicemails need to maintain a professional consistency that’s aligned with the entity it’s representing. That said, the structure can vary depending on the situation. There’s no template set in stone. In fact, trite and generic should be off the table. The goal should be a balance of uniqueness and practicality.
There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
6. Keep Your Recording Up to Date. If your business is closing on one of its normal operating days for a holiday, or is dealing with an emergency or unforseen situation, you should update your after hours announcement to avoid confusion.
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To maintain a seamless voice mail experience, follow instructions in the voice mail reminders and the direct mail letter. (Note: You will need to renew and document existing voice mail messages.)
Simply exercising good manners when it comes to the receipt of voicemail can go a long way for the success of a business. If a company’s voicemail message is “Your call is important to us,” they should live up to those words by treating each voicemail as a high priority.
Professional voicemail greetings for individual departments can be used to create a consistent tone and voice for the business across all departments. Prevent caller hang-up by providing them with the assistance or call back they need.
Standard greeting with your name: "At the tone, please record your message to [name]."
Website: https://behavioralhealthconnection.net/blog/3-ways-improve-your-therapist-voicemail-script
Website: https://support.sparklight.com/hc/en-us/articles/115010179367-Setup-and-Retrieve-Voice-Mail
If the you haven't changed your personal greeting, a default system greeting will be played for callers. For example, "Please leave a message for John Smith. After the tone, please record your message. When you finish recording hang-up or press the pound key for more options."