Your company greeting should be created with that in mind. A strong company greeting will start the call off right, starting on a positive note while immediately getting people wherever it is that they need to go in your call navigation system.
When customers are trying to reach a specific person who is unavailable, personal business voicemail greetings can be used to make that personal connection or forward their calls to employees’ remote phones and numbers. VoIP Resources Small Business Tips Business Communications 10 Sample Call Center Greeting Scripts
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15. “Hi, Thanks for giving us a call! Sorry, but we are closed right now. Please leave us your name, number and the best time to reach you and we’ll get back to you within the day. Thank you.”
“Hi, you’ve reached [your name]. I’m away from[date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I’ll return your call when I return. Thanks and have a great day.” “Hello, you’ve reached [your name]. I’m currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,’ or looking for SPF 150 sunscreen] and won’t be back in the office until [date]. Leave your contact info and reason for calling and I’ll get in touch then.” “Hey there, this is [your name] from [your company]. I’m out of the office until [date]. In the meantime, please direct your inquiries to [coworker’s name] at [email address]. [He, she] can also be reached at [phone number]. Thank you.”
For each assigned function, enter additional information or phone numbers and extensions to transfer calls. Edit a Greeting for a Business Hours Auto Attendant
Here, the ophthalmologist is not in a position to receive a call. However, he/she makes sure the patient’s need is addressed.
In 2016, Matt Rayner of Liquid11 wrote that the 10,000 or so companies Liquid11 serves missed an average of around 22 percent of inbound calls. This data included businesses of all sizes, including enterprise-level organizations.
"Hi, you've reached Phil Gerbyshak. I'm not available to take your call right now, however your call is very important to me. Otherwise, leave your name, number, a brief message, and your favorite 80s video game after the tone, and I'll call you back as soon as I can. My favorite 80s video game is (I have lots, so I change up the game). Thanks for calling. Make it a great day!" Hey, now that's pretty good. I let the caller know they're important to me, I injected some energy into the situation and put them at ease by askin them to share their favorite 80s video game, and I shared mine, and I closed with energy: "Make it a great day!"
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This is the message that your customers hear when they call after business hours. Greetings often have a short welcome message and list the menu options. The menu that you set for after hours also applies to the holiday schedule.
Take the time to listen to calls, call back if necessary, use your cell phone when you’re out of town, and take care of anything actionable listed in the messages instead of watching your mailbox fill in. This kind of attention to detail can go a long way towards building a good reputation and image for the business. Good luck!
Guide to the voicemail feature. Save time and money with the best value in business VoIP phone service with a 30-day free trial. Learn more: www.magicjackfor
On the Holiday Schedule page, assign an existing Holiday schedule in the Select an option drop-down, or create a new schedule. Click Next. 6
Visual voicemail on a Skype for Business desktop phone, Skype for Business app, or the Lync client for Mac.
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For Forward To, select at least one option from Default Phone Number or add a Different Phone Number. 11
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