Example: 'Thank you for calling [insert name here]. We're sorry we couldn't take your call this time. However, if you'd like to leave us a voicemail we will get back to you within [for example] 30 minutes of receiving this message. Alternatively, if you'd like to reach out by email you can do so at [insert email address]. Again, thank you for calling [insert company name]. We look forward to your message.'
ProTip: When recording a business voicemail greeting, do a trial run and listen to your message once it’s recorded to make sure it sounds great.
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Professional voicemail greetings for individual departments can be used to create a consistent tone and voice for the business across all departments. Prevent caller hang-up by providing them with the assistance or call back they need.
You should acknowledge that right off the bat by apologizing that they couldn't reach you directly.
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10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours."
31. Hi, this is [your name] at [your company]. If you are calling for [include reason] please visit our [website, social media handle, etc.], contact [name and title of colleague and phone number] or send me an email at [insert email address]. For other inquiries, leave a brief message and your name and number and I will call you back by [timeframe].
-…and I’ll return your call as soon as possible. I would have answered, but I was already on the phone with Bill Gates—I swear.
If you've forgotten your retrieval number, call 800-244-1111 to get it. Alternately, the number was included in the welcome letter you received when you signed up for voicemail service.
Your phone greetings should reflect your company’s personality. As with any other business material, the best practice is to maintain a consistent voice. Make sure that the greetings in place follow the same brand guidelines as your marketing and sales materials.
A busy greeting should tell callers that your phone lines are currently in use. You can direct people to wait on hold or leave a message. For example, “Hello, you’ve reached [company name]. Our representatives are currently helping other customers. Please stay on the line to speak with the next available team member, or press one to leave a message and we’ll call you back.”
Business Intro – quick intro announcement heard by the caller before they speak with a business representative. Usually quite short and welcoming, introducing the business to the caller.
“Hi, you’ve called [name] at [XYZ company]. I’m currently busy [hiking through a rainforest, exploring China, climbing Mount Peru etc.] and so I can’t take your call right now. I won’t be back in the office until [date] and I look forward to hearing from you then.
10. “Hey, this is [your name] at [X company]. Right now, I’m on vacation and won’t be back in the office until [month]! Please leave me your name, phone number, and the reason you are calling and I will get back to you then. If it’s urgent, you can email details at [company email] and one of our team members will reach out to you. Have a great day.” Yes, we all need a break from time to time. Let your caller know you’ll be back and ready to meet their needs after you’re back from vacation.Voicemail greetings for the customer service phone number
• Uniform Distribution: routes calls to the first available line in the group that has been idle the longest.
4. List extension numbers of available departments or employees - whichever is applicable to your organization- so that your callers would immediately select the right option. For example:
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