Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
In sales, immediate communication with your prospects and current customers is important. Being available to answer questions or further negotiate a deal allows your clients to feel secure and more apt to purchase from you. But what if you can’t answer the phone when they call? Make sure you have a voicemail system set up so your clients have the opportunity to leave you a message.

To set up Visual Voicemail, tap Set Up Now. You’ll be prompted to enter and confirm a voicemail password. Next, you’ll have the option to choose the default voicemail greeting or record your own. If you want to record your own custom greeting, tap Custom. Once you’ve entered created your password and chosen your greeting, you’ll be able to receive voicemails and view them in the Phone app.
Most of the time, an update to your carrier’s voicemail app or settings will cure the issue; however, it is important to confirm that your voicemail number is appropriately configured before proceeding any further.