Sometimes, when the phone is not picked, the caller is automatically redirected to the voice mail. That means that when someone calls you, he or she will hear some dial tones before going to the voice mail where they could record their message. In Verizon, you can actually set the number of rings before voicemail.
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Here’s a simple clinician voicemail script if you want to keep your message to the point. Hello. You’ve reached Highland Family Counseling Services. We are currently unable to take your call, so please state your name, phone number, and a detailed message after the beep. We will return all calls within two business days.
Important note: In some states, such as California, it’s illegal to record calls or conversations without permission from all parties involved. If that’s the case, ask your call participants if it’s OK if you record the conversation before you start recording. Then, ask again once you do start recording—so you have their permission on record. Alternatively, if you state “I’m recording this call for [whatever purpose]” and your contact stays on the line, that’s OK as well.