I called customer support. They were not able to fix it and made it worse. Now it rings once instead of three times. They put in a service request and said it would be 1-3 days. Now they say 3 to 5 business days. I don't understand how something so simple could be such a major problem. I just wanted them to change the number of rings to at least 7. Disconnected the 1st of the junction boxes at top of door. Phone line rings after doing this so proves problem is in the home. I then ran a new wire pair to the NTE5, problem then came back, even with the pull out isolation port or whatever it’s called. Then wired direct to the back plate if that’s the correct term, phone starts ringing again.
That way you'll get to know exactly what other people hear when they call your phone and one last thing I wanted to show you. If you don't see that play on record option on the bottom, you don't have visual voicemail. Set up on your phone and that's through your provider. So if you have at and T sprint T-Mobile or any other provider, you need to have visual voicemail.

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