An excellent business voicemail greeting conveys your level of professionalism and competence while also providing your callers with a glimpse into your company’s culture and level of care. As minor as it may seem, your voicemail greeting can instill confidence and trust in your callers or it can be a cause for concern.
Voicemail access and the initial password should have been set by your carrier or service provider when your device was first activated. But keep in mind that some carriers don’t use passwords when it comes to voicemail. If you don’t know if this service is enabled or you forgot the password, you should check in with them first. If you see the contact list opening, tap on the phone dialer icon located in the bottom-right corner.Once you’re in keypad dialer, touch and hold on number 1 key. Now one of two things can happen. One, if you the service is enabled your phone will dial the voicemail number and prompt you to insert or create a new password. You might also be asked to record the greeting message at this stage. And two, in case your carrier didn’t configure this service when your device was first activated, you’ll be prompted with a message to insert your voicemail number. If the first scenario is the case, follow the instructions provided by your carrier to finish setting up your voicemail. In the event that you’re prompted to insert your voicemail number, tap on Add Number. If you don’t know your voicemail number, call your carrier and ask for it or search online for something like “voicemail number + *YourCarrierName* + *YourCountry*”. Now follow the instructions provided by your service provider to finish setting up your voicemail. Note: If you bought a used phone or you recently changed the service provider, chances are you have the wrong voicemail number set up. In cases like this, open up the App drawer and tap on Phone. From there, tap on More and select Settings. Once you’re in Settings, scroll all the way down to Voicemail settings and tap on the entry. This will open a pop-up in which you can change the voicemail number.

On the Phone tab, click the voicemail icon below the dial pad, and then click Change Greetings. Skype for Business calls your voicemail and guides you to record a personal greeting.
Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.