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You may encounter some problems when using your Visual Voicemail. To fix the issue and listen to your messages, follow these steps: Make sure your mobile is up-to-date by accessing Settings > General > Information. Make sure you have the latest version of iOS installed on your iPhone. Test your cellular network connection and reset network settings, if necessary, by pressing Go to Settings > General > Reset. Check that you have properly configured your voicemail by dialing your phone number and leaving a message, both from your mobile and from another device. If you have an extra plan on your mobile, switch over to it to test your first voicemail by leaving a message yourself. Check any missed messages by holding the 1 key on your keypad to call the voicemail.
Visual Voicemail is supported by most modern iPhones. However, the carriers themselves also have to support Visual Voicemail. Most major carriers do, but you’ll want to check with your carrier specifically to see if the feature is supported.